Night Manager 4 on 4 off

The Role 4 on 4 off

The Night Manager is responsible for overseeing hotel operations during the overnight shift, ensuring smooth, safe, and efficient service across all departments. This role acts as the most senior leader on duty at night, handling guest relations, supervising night staff, responding to emergencies, and ensuring financial and operational tasks such as night audits and reporting are completed accurately.

Work Hour and Schedule

• 12-hour shift
• Work on a scheduled shift rota, including availability on weekends and public holidays

Brief Responsibilities

• Manages all overnight hotel operations, ensuring smooth delivery of services across Front Desk, Luggage Porter, Security, and Housekeeping (where applicable).
• Oversees guest check-ins and check-outs during night hours, ensuring accuracy and a welcoming experience.
• Act as the senior point of contact for guest concerns, service recovery, and special requests during the night shift.
• Maintains visibility in public areas, acting as a point of contact for guest concerns and service recovery.
• Ensures proper handover and communication with morning management regarding any incidents, guest feedback, or pending issues.
• Completes or supervises the night audit process, verifying daily financial transactions, balancing accounts, and preparing reports for senior management.
• Reviews room rates, billing accuracy, and revenue postings; corrects discrepancies when needed.
• Prepares and distributes end-of-day reports including occupancy, arrivals/departures, revenue, and incidents.
• Supervise and support night staff across Front Desk, Security, and Bell Services, ensuring all tasks are completed to standard.
• Conducts night walk-throughs of the property to ensure safety, cleanliness, and operational readiness.
• Acts as a key point of contact during emergency situations such as fire alarms, guest incidents, or security threats.
• Monitors and replies to emails or messages from guests and management during the night.
• Takes responsibility for monitoring and responding to the fire panel and related alarm systems, coordinating with emergency services as needed.
• Leads emergency response protocols during their shift and ensures team members are familiar with evacuation and safety procedures.
• Completes incident reports and communicates safety or maintenance issues to relevant departments.
• Assumes Manager on Duty responsibilities during night hours.
• Performs other duties as assigned by senior management to support overall hotel operations.