IT Support Analyst

IT Support Analyst

Must be eligible for Enhanced DBS - Inside IR35 - Onsite

We have an immediate requirement for an IT Support Analyst to join our education client based in the Caterham area. The role requires an experienced IT Support Analyst who is proactive and can adapt to whatever the day brings. Working in an environment that has variety and being able ot manage your workload accordingly will be key to your success.

Essential skills:

• Microsoft 365 user administration.
• Microsoft 365 use in the classroom (i.e. Microsoft Teams/SharePoint).
• MS Windows desktop operating systems.
• Support and maintenance of IT hardware including desktops, laptops, tablets and class display screens.
• Experience of supporting the Adobe Creative Suite.
• Demonstrable exceptional customer service/people skills.
• Demonstrable ability to create and maintain high quality documentation for technical team and end users.
• Demonstrable knowledge of Data and Cyber Security best practice.
• Fluent and accurate written and spoken English.
• Maintain high level of educational awareness by keeping up to date with school development plans, school policies, technical developments and trends in other schools.

Desirable:

• Working in a school environment and school MIS systems (i.e. ISAMS).
• Microsoft Active Directory (Azure and on-prem), Group Policies, AD Federation Services.
• Remote support of users.
• VOIP Telephony.
• Cisco Meraki Network Management tools and configuration.
• Managed Secure Release Network Printing.
• Apple and other Mobile Device Management Tools (e.g. JAMF)
• Apple operating systems, integration of Apple with Windows networks and Apple hardware.

IT Support Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website