Aftercare Supervisor

4Site is seeking an experienced construction professional to join a prestigious high-end residential main contractor as an Aftercare Supervisor. This role focuses on overseeing post-construction quality control and client support, requiring a strong background in high-end residential construction, hands-on site experience, and exceptional attention to detail. The successful candidate will be instrumental in ensuring client satisfaction by managing remedial works, coordinating with stakeholders, and maintaining the company s commitment to excellence.

Responsibilities

• Serve as the main point of contact for clients after project completion, addressing concerns and coordinating solutions efficiently.
• Oversee the aftercare process, ensuring all post-handover commitments are met.
• Conduct site visits and inspections to assess finishes, identify defects, and ensure outstanding issues are resolved to the highest standards.
• Maintain thorough records of remedial works, client interactions, and any required follow-ups.
• Work closely with internal teams and subcontractors to implement and manage effective aftercare solutions.
• Identify recurring construction defects and work proactively to resolve root causes.
• Report progress to senior management and provide clear updates to clients.
• Supervise and support aftercare teams, ensuring remedial work is completed safely, efficiently, and to specification.

Skills & Experience Required

• Strong site-based experience, ideally within high-end residential projects i.e. Site Manager
• Deep understanding of construction methods, materials, and finishing standards.
• Excellent communication and relationship-building skills.
• Relevant qualifications (NVQ or equivalent) in a construction discipline.
• Site management or supervision certifications (SMSTS, SSSTS preferred).
• Familiarity with project management and customer relationship software, as well as proficiency in Microsoft Office (Word, Excel, Outlook, Teams).

This role is ideal for someone who takes pride in delivering high-quality finishes, has a proactive approach to problem-solving, and thrives in a client-facing environment.