Import Freight Account Manager

An exciting new position is available at Heathrow for this dynamic, rapidly expanding Forwarder for an Import Freight Account Manager (freight forwarding), the successful candidate will have a freight forwarding import & Customs background, cross training will be provided in the areas/modes needed, it is also essential they have excellent client interaction skills/commercial awareness.

Employment Terms for the Import Freight Account Manager

• The company is offering a base salary between £35-40k NEG depending on level of experience.
• General hours are Monday to Friday 09:00 - 17:30hrs (Some flexibility when required).
• Hybrid opportunity post probation
• 25 days holiday (Rises quickly with service)/Pension/Healthcare & a Yearly Discretionary Bonus which is subject to profit and performance
• Full time permanent job offering opportunities for progression where individual performance is recognised and rewarded.
• Genuine support from a team of hard working, dedicated individuals
• Friendly working environment where opinions and fresh ideas are actively encouraged.

Job Overview

The role for an Import Freight Account Manager is extremely varied where you will become a key member of an operations team, actively involved in managing imports shipments from start to finish. You will be responsible for arranging shipments by the appropriate method to suit the clients requirement i.e. airfreight, road freight, courier, sea freight & cross trade movements. You will be hands on with every aspect of the forwarding process, ensuring the customer receives the highest level of service, and that they receive their goods safely and on-time.

Tasks and responsibilities for the Import Freight Account Manager:

• Working to strict deadlines to co-ordinate Worldwide multimodal imports with end to end responsibility (liaising with overseas agents/airlines/transport providers and customers until point of delivery).
• Strong customer relationships to understand requirements and always deliver excellent customer service.
• Processing relevant import documentation including submitting Import Customs entries using ASM Sequoia.
• Liaising effectively and building close relationships with our supply chain including shippers, importers, agents and clients.
• Quotations, pricing and invoicing clients.

• Requirements, Skills & Experience for the Import Freight Account Manager:
• Minimum 3+ years experience in in a start to finish role in Air Freight Imports.
• Customs entry experience
• Customer service - excellent telephone manner and English communication skills (verbal & written)
• Computer literate - good level on Microsoft Word/Excel.
• In house systems - use of Cargowise One is considered an advantage.

• Desired characteristics for the Import Freight Account Manager:
• Hard working & enthusiastic with a high level of attention to detail.
• A positive can-do attitude, with a willingness to learn/take responsibility and develop new skills.
• Quick problem-solving ability, particularly when working under pressure.
• Excellent communication and customer service skills, with ability to build relationship with clients and deliver a high level of customer care.
• The ability to adapt to changing circumstances.