Deputy Account Manager

Daniel Owen Agency are seeking a Deputy Account Manager to join a leading transport and facilities management company. This role involves ensuring contractual KPIs are met, overseeing a team of Duty Managers, and supporting the Account Lead in delivering high-performance service. You will manage key accounts, monitor staffing levels, and collaborate on ad-hoc projects to maintain client satisfaction and operational efficiency.

Key Responsibilities:

• Directly manage and support Duty Managers, ensuring performance is in line with company standards and providing ongoing mentoring and development.
• Ensure cleaning, security, and other site standards are met while staying within budgeted hours and resources.
• Collaborate with the Account Lead on regular projects, audits, and reporting to achieve consistent service delivery.
• Oversee recruitment, staffing levels, and effective training to ensure compliance with Health & Safety guidelines.
• Manage risk assessments, maintain up-to-date staff training records, and carry out necessary disciplinary actions when required.
• Foster strong client relationships, attend regular review meetings, and assist with resolving contract issues promptly.
• Ensure all Health & Safety requirements are adhered to and communicate any concerns in a timely manner.

Requirements:

• NEBOSH qualification.
• Previous management experience, preferably within a client-facing role.
• Ability to travel between sites as required.
• Strong problem-solving and multitasking skills, with an ability to work under pressure.
• Excellent communication skills and the ability to build effective relationships with clients, colleagues, and teams.
• A flexible and proactive approach to work, willing to work unsocial hours when necessary.

If you are in the market for a new position, and you feel you have the relevant experience and qualifications for this role - Please feel free to contact the London Rail Team on (phone number removed), to discuss further. Or, alternatively, apply to this advert with your most up-to-date CV.