Financial Inclusion Officer - Housing Permanent

Are you passionate about helping people achieve financial stability, digital confidence, and energy efficiency?

Adecco - Housing are seeking a dedicated Income and Financial Inclusion Officer to provide residents with holistic, high-quality support to prevent financial hardship and promote long-term tenancy sustainment. You'll offer direct support on welfare benefits, income and debt advice, budgeting, digital skills, and energy efficiency -ensuring residents are financially and digitally resilient in an increasingly complex environment.

Salary: £39,500 - £42,156Contract: Permanent, Full-Time (35 hours per week)Sector: Social Housing

Financial Support & Welfare Advice

• Provide tailored advice on income maximisation, benefits (including better-off calculations), budgeting, and debt management (up to Level 3).
• Carry out assessments and respond quickly to crisis referrals.
• Help residents build financial resilience through budgeting support and signposting.

Digital Inclusion

• Support residents to access online services like Universal Credit and housing portals.
• Promote digital confidence and connect tenants to affordable internet/device schemes.

Energy Advice

• Help residents understand and manage energy usage, bills, and tariffs.
• Offer practical advice to reduce energy costs and access grants or schemes and refer to specialist energy agencies where appropriate.

Hardship Support

• Manage and assess hardship fund applications where applicable.
• Provide immediate, crisis-based interventions while supporting long-term outcomes and keep accurate and fair records of awards and referrals.

Partnership & Engagement

• Work closely with internal housing and income teams to support vulnerable residents and those in rent arrears.
• Build partnerships with local agencies, digital hubs, and energy support services.
• Deliver or support workshops on money management, digital literacy, and energy awareness.
• Attend & represent the service at community events and forums.

Reporting & Improvement

• Maintain accurate casework records using housing management systems.
• Track trends, highlight gaps, and contribute to service development and planning.
• Support continuous improvement through feedback, innovation, and evaluation.

Safeguarding & Compliance

• Identify and refer safeguarding concerns appropriately.
• Comply with policies on equality, data protection (GDPR), health and safety, and safeguarding.

Essential:

• 2+ years' experience in welfare benefits, income recovery, budgeting, and debt advice (Level 3).
• Experience supporting digitally excluded or financially vulnerable residents.
• Excellent interpersonal, organisational, IT Skills and strong knowledge of benefits, energy support, and financial inclusion principles.
• Commitment to safeguarding, equality, and inclusive practice.

• Enhanced DBS required
• Hybrid working offered
• Home visits and occasional evening/weekend work (with TOIL)

Apply now to join a passionate and community-focused housing provider making a meaningful impact .

At Adecco Housing, we specialise in social housing recruitment and are proud to partner with organisations committed to inclusive practice, community impact, and service excellence. We welcome applications from people of all backgrounds and can support reasonable adjustments through the hiring process.

Don't miss out on this fantastic opportunity to join our team as a Income and Financial Inclusion Officer click 'Apply' now!