Housing Officer

We are looking for a dedicated and proactive Housing Officer to join our team in the heart of Enfield. If you are passionate about delivering high-quality housing services and enjoy making a difference to your community, this is the perfect role for you!

Key Responsibilities:

• Tenancy Management: Manage council housing tenancies, ensuring tenants comply with tenancy agreements, and resolve tenancy-related issues (e.g., rent arrears, antisocial behavior, property maintenance).
• Tenant Support: Provide support and advice to tenants on housing-related issues, such as rent payments, housing benefits, and general tenancy queries.
• Rent Collection: Oversee the collection of rents, monitor arrears, and work with tenants to develop repayment plans as required.
• Property Inspections: Conduct regular property inspections to ensure properties are in good condition, and carry out follow-up actions for repairs and maintenance.
• Allocations & Transfers: Assist in the allocation and transfer of properties according to local housing policies, ensuring fair distribution based on need and eligibility.
• Complaint Management: Investigate and resolve tenant complaints in a timely and professional manner, ensuring high levels of tenant satisfaction.
• Collaboration with External Agencies: Work alongside support agencies, social services, and contractors to ensure tenants receive the appropriate assistance and services.
• Health and Safety Compliance: Ensure properties meet health and safety standards and adhere to housing regulations.

Essential Qualifications & Skills:

• Experience: At least 2 years of experience in social housing or property management (preferably within local government or housing associations).
• Knowledge: A good understanding of housing law, tenancy agreements, rent collection, and local government housing policies.
• Communication Skills: Excellent communication skills (both verbal and written) to effectively liaise with tenants, colleagues, and external agencies.
• Organisational Skills: Strong ability to manage your time effectively, handle a caseload, and work independently.
• Problem-Solving: Ability to identify problems and find creative solutions to ensure tenant satisfaction.
• IT Proficiency: Proficient in Microsoft Office and housing management software (e.g., Northgate, Capita).
• Driving Licence: A full UK driving licence is preferred but not essential.

Desirable:

• Relevant Qualifications: A housing or property management qualification (e.g., CIH Level 3 Certificate in Housing).
• Experience in London: Familiarity with housing issues specific to the London area (e.g., high demand, affordable housing shortages).
• Multilingual: Ability to speak additional languages is an advantage.

What We Offer:

• Competitive salary and benefits package.
• Ongoing training and development opportunities.
• Supportive work environment and the chance to make a difference in the community.
• Flexible working options and a healthy work-life balance.