2nd Line Engineer

Job Title: 2nd Line Support Engineer
Location: Milton Keynes (full-time onsite)
Salary: 32,000 - 35,000 DOE + Benefits

About the Role
We are working with a well-established and rapidly growing Managed Service Provider (MSP) based in Milton Keynes who are looking for a proactive and technically skilled 2nd Line Support Engineer to join their dynamic support team.

This is an exciting opportunity to work with a diverse range of clients across multiple sectors, supporting cutting-edge technologies in a fast-paced, service-driven environment.

Key Responsibilities

• Provide 2nd line technical support to a broad client base across Microsoft and cloud-based environments.
• Diagnose and resolve hardware, software, and networking issues escalated from 1st line.
• Monitor and maintain client systems using RMM tools, ensuring performance and uptime.
• Escalate complex issues to 3rd line where necessary, providing detailed documentation and diagnostics.
• Deliver excellent customer service, maintaining clear communication with clients throughout issue resolution.
• Participate in project work, including infrastructure upgrades, migrations, and cloud adoption initiatives.
• Maintain accurate records in the ticketing system and create/update technical documentation.

Technical Skills & Experience Required

• Minimum 2 years' experience in a 2nd line support role within an MSP environment (preferred).
• Strong knowledge of:
• Windows Server 2016/2019/2022
• Microsoft 365, Exchange Online, and Teams
• Active Directory, Group Policy, DNS/DHCP
• Azure/Azure AD (basic to intermediate level)
• Networking fundamentals - VLANs, firewalls, VPNs
• Remote desktop services and virtualization (e.g., Hyper-V, VMware)
• Experience with RMM tools and professional service automation (PSA) systems.
• Relevant IT certifications (e.g., CompTIA, Microsoft, ITIL) are advantageous.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.