Technical Manager

Role: Technical Manager

Location: North London (Hybrid considered)

Sector: Security Systems (Cloud-based Access Control, CCTV, Intercom, Intruder Alarms)

Job Type: Full-time

I am working with a specialist security integration company, providing cloud-based access control, CCTV, intercom, and intruder alarm systems for commercial clients. We work with leading technology partners to deliver innovative and tailored security solutions across London and the surrounding areas.

Role Overview

We are seeking a Technical Manager to lead and support our technical operations. This role is integral to ensuring the smooth delivery, maintenance, and innovation of our security solutions. The successful candidate will provide technical leadership, assisting engineers, helpdesk staff, and clients while also engaging with manufacturers and emerging technologies to drive the company forward.

Key Responsibilities

• Technical Support & Troubleshooting:
• Provide on-site and remote technical support to engineers during installations and fault-finding.
• Assist the helpdesk and small works team in diagnosing system issues and proposing solutions for client quotations.
• Respond to client technical queries and provide remote/on-site assistance where necessary.
• System Design & Development:
• Support the design process by advising on technical feasibility and system integration.
• Work with manufacturers and API teams to resolve system issues and enhance functionality.
• Technology Leadership & Innovation:
• Stay up to date with emerging security technologies, particularly cloud-based solutions.
• Act as a technology ambassador within the business, promoting new innovations.
• Assist in the development of a technical remote support helpdesk to improve service efficiency.
• Collaboration & Training:
• Work closely with engineers, project managers, and sales teams to ensure successful project execution.
• Liaise with manufacturers and suppliers to stay informed about new products and troubleshooting processes.
• Provide internal training and documentation to enhance technical knowledge within the company.

Key Requirements

• Strong experience in security system installation, troubleshooting, and support.
• Deep understanding of cloud-based access control, CCTV, intercom, and intruder alarm systems.
• Familiarity with networking, system integrations, and APIs.
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
• Strong communication skills to support engineers, clients, and internal teams.
• Experience working with manufacturer technical support teams.
• Ability to work independently while collaborating effectively with different teams.

Preferred Experience with the Following Systems (Desirable but Not Essential)

• Access Control: Brivo, Salto, Aperio
• CCTV: Eagle Eye Networks
• Intercom: 2N, Akuvox
• Intruder Alarms: Orisec

Location & Work Arrangements

• Based in North London (office-based role with flexibility for hybrid work).
• Requires travel to client sites as needed.

Why Join?

• Work with cutting-edge security technologies and cloud-based solutions.
• Be a key player in shaping the technical direction of a growing security integration company.
• Lead innovation and play a hands-on role in technical problem-solving.
• Competitive salary and benefits package.