Centre Administrator

Job Title: Centre Administrator

Salary: £25,000

Location: Luton

Purpose:

Serve as the first point of contact for participants and visitors, managing site administration and ensuring smooth day-to-day operations of the CFO Hub. Maintain security, facilitate bookings, and support participants and colleagues in a welcoming and well-organized environment.

Key Responsibilities:

• Act as front-of-house, greeting participants and visitors while ensuring security protocols.
• Manage participant and guest bookings, referrals, and Hub communications.
• Oversee petty cash reimbursements and compliance processes.
• Collect and analyse participant feedback to improve services.
• Monitor CCTV and restricted area access.
• Order and maintain supplies, including course materials and consumables.
• Ensure Hub compliance with health & safety, safeguarding, and operational guidelines.

Requirements:

Essential:

• Minimum of 5 GCSEs or equivalent.
• Experience in a customer-facing role.
• Strong administrative and IT skills, including Microsoft Office.
• Excellent interpersonal and communication abilities.
• Ability to multitask, work independently, and manage priorities.
• Commitment to safeguarding, equality, and social inclusion.
• Basic DBS check required.

Desirable:

• Previous administrative experience.
• Understanding of restorative justice and rehabilitative approaches.

This role requires a proactive, organized, and customer-focused individual who can maintain a welcoming and efficient Hub environment.