Game Operations Executive (Immersive Experiences)

HiddenCity creates real-world adventure games where players solve clues sent to their phones as part of an unfolding story across the city. The experiences are highly rated, achieving 4.8+ out of 5 stars on Tripadvisor and Google. The most recent game is 007: Shadow of Spectre, created in collaboration with the James Bond film franchise. Find out more on the company website .

It's an exciting time to join as we launch a marketing campaign, and roll out the games internationally.

Deadline for applications: Mon 16 March at 12:00pm

Early applications are welcome. We are interviewing on a rolling basis, so if you apply earlier we may speak to you sooner.

Your Mission: help bring adventures to life

This role is for someone with excellent communication skills, a proactive nature, and evidence of strong delivery. You do not need to have experience in the games industry.

• 3 to 5 days per week, depending on your preferences, skills and experience. Flexible midweek hours with regular Saturday work from 10am to 2pm.

• £25 - £31k salary, depending on experience, based on a 40 hour week. Salary is pro-rated for 3 or 4 day contracts. Alternatively, freelance work is paid at an hourly rate of £16 - £20.

• On location in central London and the Hoxton office, work at game locations across London and at a vibrant office, plus flexibility for 1-2 days remote working per week.

• Starting April or May 2026, depending on your availability.

This role is open to candidates who are interested in either:

• Cross-functional track: Develop foundational skills before moving into creative, management, or sales roles, with mentoring from the leadership team, or

• Specialist track: Supporting HiddenCity in an ongoing role as an exceptional Real-World Game Operations Executive, with scope to grow within the Operations Team.

What you'll be doing

In a HiddenCity game, clues are sent to players digitally, with in-person interactions and physical puzzles along the route.

As a key member of our Game Operations Team, you will take responsibility for delivering consistently exceptional experiences at scale. As you progress in the company the role will align to the career track you are aligned with.

Supported by structured training, in the first year of your support to HiddenCity you will:

• Maintain the operational excellence of live game routes - take responsibility for stock, logistics and the game route. This includes weekly work on locations across central London.

• Support experience design - edit clues, test game updates, scout potential new venues and assemble physical puzzles that thousands of players interact with.

• Be a point of contact for customers - diagnose issues, drive sales and protect the player experience in real time.

• Own the corporate sales cycle - drive revenue and manage the full sales cycle from first enquiry to delivery and post-game follow-up, for corporate team-building bookings.

• Gain exposure to other business functions - given the nature of a startup, in addition to your core responsibilities, you will support other operations in the business such as finance and head office operations.

You'll be upskilled on the company's workflow tools including Slack for messaging, Google Workspace for document management, and ClickUp for workflow and project management.

A day in the life might include analysing player data to identify problematic clues, before assembling physical props, and later heading out into central London to check stock levels at venues along the game route.

Benefits

• Growth: Significant scope for progression in the cross-function career track to senior positions, in either a creative, analytical or management capacity, and specialism in the specialist career track, linked to performance and business growth

• Office environment: Work from a vibrant Hoxton coworking space with a rooftop terrace, monthly events, free barista-made coffee, and a well-equipped gym

• Time off: for salary roles, 27 days holiday included plus bank holidays, and a 4% employer pension contribution

• Flexibility: 1-2 days per week remote working and weekly work on location across central London

• Play: Complimentary tickets for HiddenCity games for you and your friends.

Company culture

We aim to create exceptional experiences that reconnect people with their inner child through play. Subtle details matter to us, and we express this through considered design and thoughtful execution.

You'll join a friendly, collaborative team that balances focused work with lively discussion. Most people split their week between the coworking office and remote working.

We value clear processes that make it easier to scale the business and to hand work over smoothly. We use a company-wide kanban workflow and operate with a high degree of transparency about how the business works, including performance and pay.

We are performance led. We value ownership, follow-through and clear communication. If something slips, we surface it early and fix it. We aim to be fair, respectful, and ambitious. You're encouraged to challenge ideas thoughtfully and to respect final decisions when they're made.

We also make time to enjoy working together. We go out for team activities and meals, and Wednesdays involve treats in the office.

Requirements

You are:

• Comfortable working both independently and collaboratively

• Ambitious and motivated by taking on increasing responsibility

• A confident, positive communicator, even when raising problems

• Adaptable, and able to quickly assess and prioritise tasks

Desirable experience:

• Sales or customer support experience

Ideal skills if you are looking to join the cross-functional track

• 2:1 Bachelor's degree, or other demonstration of academic achievement

• A combination of highly analytical and creative skills

• Demonstration of aptitude in creative work, project management, or sales