Aftercare Manager

Aftercare ManagerPermanent Full-time Be the face of the moment residents call homeSalary - up to £55,000 + discretionary bonusFlexible working locations9:00am-5:30pm working pattern GKR International are exclusively representing a boutique Developer in their search for an Aftercare Manager. Handing someone the keys to their new home is one of the best moments in property, and this role owns that moment - and everything that comes after it. It's a fantastic opportunity for a candidate who loves solving problems, building relationships, and turning a stressful defects list into a five-star experience.About the business The business epitomises 'Boutique' in every way - behind a growing portfolio of new-build developments and managed buildings. Alongside its own sites, it works closely with investment partners on their portfolios too. It's currently in an exciting growth phase and stepping into more of the spotlight, making this the right moment for the successful candidate to build out a dedicated aftercare function - and leave their mark on it.Why you'll love itReal ownership - you run the aftercare function end to end, not just a slice of it

• Variety every day: admin, people, logistics, and customer service all rolled into one
• A growing portfolio and genuine scope to leave your mark
• Front-row seat to the best part of the job - handing over someone's new home

What you'll be doing

• Owning the aftercare inbox and phone line, and making sure nothing falls through the cracks
• Running pre-completion snagging and getting units handover-ready, from HUGs to keys
• Meeting residents on the big day - home demos, keys, the works
• Logging, allocating, and chasing defects until they're closed out, fast
• Building real relationships with residents, sub-contractors, and building managers
• Keeping the portfolio buildings sharp - regular site visits, compliance checks, and quick fixes

What you bring

• Solid grounding in construction, handover, or property management
• A knack for staying calm, organised, and personable under pressure
• Sharp written and verbal communication - you make people feel looked after
• Working knowledge of Building Safety Act, EWS1, NHBC Buildmark, or HNRS is a big plus
• Comfortable juggling multiple live developments at once