IT Support Apprentice

About the role:

JH&P office is seeking an IT Apprentice to join our IT Team in the London Office. JH&P was founded on a fundamentally different philosophy to other wealth managers, specifically on the principle of being prepared to go beyond, above and beyond. The IT Apprentice will play a pivotal role in ensuring the highest standard of service delivery for our employees, offices and clients by supporting the company's IT infrastructure.

The IT Apprentice will provide first-line technical support, assist in maintaining IT systems and infrastructure, and participate in implementing new technologies. This role offers exposure to a wide range of IT activities, from troubleshooting hardware and software issues to supporting network and security operations.

The IT Apprentice will undertake a structured apprenticeship programme, combining classroom-based learning with on-the-job training. You will receive one-to-one mentoring, access to online courses, and regular feedback to support your development. The apprenticeship is designed to equip you with the technical and professional skills necessary to progress within the company and the wider IT industry.

The ideal candidate will have a genuine interest in technology, a passion for client service and be eager to launch their career in IT.

Responsibilities:

• Assist in providing first-line IT support to employees, resolving technical issues both remotely and at the desk.
• Set up, configure, and maintain computers, mobile devices, printers, and other hardware.
• Install and update software applications, ensuring compliance with company policies and licensing requirements. Learn and test company software application integration into our secure desktops.
• Monitor and maintain network infrastructure, including Wi-Fi, switches, and cabling.
• Support the IT team in managing data and IT security measures, including antivirus and patch management.
• Assist in onboarding and offboarding employees, including account setup, equipment allocation, and access rights management.
• Arrange deliveries and collections of IT equipment to and from remote working staff.
• Participate in training sessions and workshops as part of the apprenticeship programme.
• Ensure compliance with internal policies and procedures, GDPR and other relevant data protection regulations.
• Deliver excellent customer service, responding promptly and professionally to all IT queries.

Desirable skills:

• Genuine interest in technology and IT systems.
• Strong communication skills.
• Positive attitude and commitment to personal and professional growth.
• Organised, reliable, and able to prioritise tasks effectively.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours:

37.5 hours per week.

Benefits:

• Company pension 10%, holiday 25 days PA.
• Office benefits: Fruit and snacks in the office, coffee machine, Friday breakfast in the office, dress-down Fridays.
• Social activities: a variety of regular social activities are arranged by the social committee. In addition to the annual summer and Christmas parties, there are events such as: opportunities to join a catered lunch in the office with senior executives, lunch and learn training sessions, sporting activities (i.e. 5-aside football, running, bowling night), creative activities (i.e. cake decorating class, pizza making class, pottery class), easter egg hunt in the office.
• Charity activities: 5 paid community service leave days PA when you are engaged in a community or charity related activity.
• Annual skiing trip - There is also the annual skiing weekend - the cost is covered by the employee but JH&P normally give one extra days' annual leave and cover the cost of some lessons.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!