2nd Line Support Analyst

2 Line Support Analyst

Our client is urgently looking for an experienced 2 Line Support Analyst to join their team on a permanent basis.

Please note, the role is on-site 5 days per week based in Haslemere.

You will become part of a dynamic team and will have an understanding of IT support. You will provide IT support to external clients from varied industries. You will be providing support for Microsoft 365 environment.

You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, free on-site parking, training and development as well as a referral programme.

2 Line Support Analyst - Key Skills:

• Support and troubleshoot Microsoft 365 applications, including Teams, Outlook, Word, Excel, PowerPoint, and SharePoint
• Set up, configure, and decommission IT assets such as laptops, desktops, and Android mobile devices
• Administer user accounts in a hybrid cloud environment
• Perform basic Exchange Online administration, including troubleshooting and shared mailbox management
• Onboard and offboard users, including account creation/deletion, device provisioning, permissions setup, and introductory training on core systems
• Handle network port patching and assist with port-security-related issues
• Install and manage peripheral devices such as printers, routers, network switches
• Understand and support WIFI systems (Ubiquiti and TP-Link)
• Manage and maintain backup solutions to safeguard critical business data
• Troubleshoot and support customer issues with 3CX VoIP system
• On-site visits to customer premises will form part of your job role

2 Line Support Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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