Human Resources Manager

About Nwando Care

We're a CQC-registered care provider operating across North London, and Hertfordshire. We deliver domiciliary care & supported living, for people with learning disabilities, mental health, autism, and complex needs. We were founded by someone with lived experience of the care system, and that shapes everything we do !

About the Role

This isn't a role where you'll be maintaining a perfectly tidy HR function! We are a workforce going through transition, and a growing business that needs HR foundations. You'll be the sole HR lead, reporting into the Directors, and you'll need to be comfortable owning the full HR and compliance agenda from day one.

We need someone who's thorough, can work independently, and - importantly - isn't afraid to have difficult conversations. If you've worked in care before, you'll know that safer recruitment compliance isn't optional and that personnel files need to be bulletproof. If things aren't right, we need you to say so clearly, regardless of who needs to hear it.

What You'll Actually Be Doing

• Managing all employee relations casework - disciplinaries, grievances, performance management, sickness absence. You'll need to be confident running these processes properly and seeing them through.
• Overseeing recruitment end-to-end, from advertising through to onboarding, making sure every hire meets CQC safer recruitment standards before they start.
• Managing DBS checks, Update Service monitoring, right-to-work compliance, and keeping our single central record accurate and up to date.
• Supporting managers with HR advice day-to-day. Our operational managers are strong on care delivery but they need a knowledgeable HR lead backing them up.
• Keeping us inspection-ready. Whether it's CQC, PAMMS, or local authority contract monitoring, our people files need to stand up to scrutiny at any point.
• Supporting the business through workforce restructuring.
• Developing and maintaining HR policies that meet regulatory requirements and actually work in practice - not just policies that sit in a folder.

What We're Looking For

• Solid HR generalist experience - minimum 3 years, ideally in health and social care or another regulated sector.
• Strong knowledge of safer recruitment, DBS processes, and CQC compliance requirements. This is non-negotiable.
• Proven experience running disciplinaries, grievances, and performance management processes. We need someone who follows through, not someone who avoids confrontation.
• CIPD Level 5 or equivalent experience. We care more about what you can do than what certificate you hold, but the knowledge base matters.
• Experience with sponsored worker compliance and Home Office right-to-work requirements is a strong advantage.
• Comfortable working autonomously. The HR Team is a small team
• Good judgement and discretion. You'll handle sensitive information daily and we need someone who can be trusted completely.

Honest Note

This role isn't for everyone. If you prefer a steady-state HR function where everything is already in order, this probably isn't the right fit. But if you're someone who gets satisfaction from building things properly, who can walk into a messy situation and bring structure to it, and who takes pride in getting compliance right - we'd genuinely like to hear from you.

What We Offer

• £40,000 - £55,000 salary depending on experience.
• 32 days annual leave including bank holidays.
• Pension scheme.
• A leadership team that will back you when you need to make tough calls.
• The chance to shape the HR function of a growing care provider from the ground up.