Resident Liaison Officer

Job Opportunity: Resident Liaison Officer

• Location: Canary Wharf
• Project: Prestigious Commercial Project (Brand New)

About the Role:

We are seeking a proactive and customer-focused Resident Liaison Officer to join our team for a prestigious commercial project in Canary Wharf. This is a long-term opportunity where you will play a crucial role in establishing effective communication and maintaining strong relationships with tenants, as the site currently lacks a point of contact for this position.

Key Responsibilities:

• First Point of Contact: Serve as the primary contact for tenants, addressing their needs and concerns.
• Customer Service: Deliver exceptional customer service, ensuring tenant satisfaction.
• Communication: Maintain regular communication with tenants regarding planned works and updates.
• Interpersonal Skills: Engage with individuals at all levels, fostering positive relationships.
• IT Literacy: Use technology effectively to manage communications and documentation.
• Query and Complaint Resolution: Manage and resolve tenant queries and complaints efficiently.
• Tenant Meetings: Organise and conduct meetings with tenants to discuss ongoing projects and concerns.
• Surveys: Complete surveys to gather tenant feedback and insights.
• Company Meetings: Attend company meetings to provide updates on tenant relations and project progress.
• ASB Management: Address and resolve issues related to anti-social behaviour (ASB) within the community.
• Professional Service: Uphold a professional standard in all interactions with tenants and stakeholders.

Working Hours:

• Flexible 20 hours per week, which can be spread over 5 days or condensed into 2 days, depending on your preference.

Compensation:

• Hourly rate of 20 to 21, depending on experience, under PAYE Umbrella.

Qualifications:

• Strong interpersonal and communication skills.
• Experience in customer service or a similar role.
• Ability to manage multiple tasks effectively.
• Problem-solving skills with a focus on tenant satisfaction.
• CSCS Card: Desirable but not essential.

If you are interested in this position and meet the requirements, please apply now. We look forward to welcoming you to our team!