Retail & Supply Chain Director

Retail & Supply Chain Director, based Waltham Abbey (Hybrid role). Great benefits package. Are you a strategic retail and supply chain leader ready to shape the future of specialist pet retail? It's an exciting time to join our award-winning business in a phase of growth, in a newly created, pivotal role with end-to-end accountability for driving profitable growth, operational excellence, and customer satisfaction across our nationwide store estate and third-party logistics network. If you're a commercially astute and operationally excellent retailer with a passion for pets, it's a great time to embark on your career with Jollyes!

Your rewards!At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most.We are committed to fair and equitable pay practices. For this senior leadership role, the salary will be discussed with shortlisted candidates based on experience and alignment with the responsibilities of the position.

• Performance Bonus & Equity: Competitive bonus scheme plus equity options.
• Financial Wellbeing: Access earned pay anytime via Stream, with savings tools and retail discounts.
• Retail Trust Membership: Confidential support for mental, financial, and emotional wellbeing.
• Pension & Perks: Legal & General pension (5% employee contribution / 7% employer contribution), critical illness & life assurance as well as private medical insurance.
• Exclusive Discounts: Save with 800+ retailers, plus 30% off Jollyes products and services.
• Health & Wellbeing: Online GP, mental health support, fitness coaching, dental care, and cancer support.
• Enhanced Leave: Extra days off for birthdays, weddings, and new pets. Generous maternity and paternity packages.
• Recognition & Rewards: 'Top Dog' awards, 'Cat Nap' days, and peer-nominated perks.
• Flexible Benefits: Buy/sell holiday scheme, Cycle2Work, and discounted David Lloyd membership.
• Support for circumstances: Cancer support with Alvie and L&G Care Concierge service for colleagues with caring responsibilities.

This is a permanent, full time role offering hybrid approach, involving weekly office days at our pet-friendly support office in Waltham Abbey (Essex), store visits nationally as required, and days from home, 37.5 hours per week.

The Role - Retail & Supply Chain Director Why does this role matter? As a trusted brand in pet care with an excellent Trust Pilot rating, we're committed to delivering accessible, affordable, and expert service to pet owners. You'll lead the charge in ensuring our stores and supply chain deliver on that promise-every day, in every location.

Who you'll lead:

• Retail Operations: Inspire and empower store teams to deliver exceptional customer experiences, drive LFL growth, and execute our EDLP strategy with precision.
• Supply Chain Strategy: Own the relationship with our 3PL partner, ensuring agility, cost-efficiency, and high availability across our omnichannel network.
• Transformation & Innovation: Spearhead retail transformation projects, evolve store formats, and embed continuous improvement across operations.
• Sustainability & Resilience: Champion ESG initiatives and build a future-fit supply chain that's responsive to market shifts and customer needs.

What you'll deliver:

• Strong LFL sales and margin performance
• High product availability and customer satisfaction
• Reduced cost-to-serve and optimised inventory
• Engaged, high-performing teams across retail and logistics
• Measurable progress on sustainability and innovation

What you bring:

• Proven senior leadership in multi-site retail and supply chain environments
• Deep experience managing 3PL partnerships and logistics performance
• Strong grasp of EDLP models and cost-to-serve economics
• A hands-on, data-driven approach with commercial acumen
• Inspirational leadership style with a passion for people, pets, and performance.
• Sharing our values of being: Wise, Focused, Genuine, Eager, Together.

More about Jollyes Pets

Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. We are a positive tale of growth with our new store opening programme. Winners of the Retail Week award for 'Best Retailer 2024' (under £250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by 'Rest Less' as an age-inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too!

To Apply:

If you're ready to lead a purpose-driven business into its next phase of growth, and want to make a real difference in a business that cares and values your expertise, lets talk! We can offer you a career where you'll feel valued and and recognised for your contribution with some fantastic rewards and benefits, where you can really use your experience and drive to make an impact. Apply today! Closing date 21st November, interviews Nov/Dec '25.

Respectfully no agencies please