Mac Support Engineer

Mac Support Engineer - 6-month contract - London - 4 days a week contract

My Customer is looking for a proactive and hands-on Mac Support Engineer to join a growing IT function. This role will focus on supporting a predominantly macOS environment, ensuring end users receive a seamless and efficient IT experience across devices, collaboration tools, and core systems.

You'll play a key role in 1/2 line day-to-day support, onboarding, and device management, while also contributing to ongoing improvements as the business evolves its tooling and infrastructure.

This Mac Support Engineer will work fully onsite in Central London for 4 days per week.

Required Skills & Experience from the Mac Support Engineer:

• Proven experience supporting macOS environments in a corporate setting
• Familiarity with Jamf MDM for device investigation and management
• Exposure to Fleet Device Management (or willingness to learn as part of a migration)
• Experience supporting Zoom Rooms or AV/meeting room technology
• Basic understanding of network troubleshooting, ideally within a Meraki environment
• Experience with Okta administration (user management and access support)
• Strong experience managing user onboarding and offboarding processes
• Knowledge of IT asset management and inventory tracking
• Strong troubleshooting skills with a user-focused mindset

Key responsibilities of the Mac Support Engineer:

• Provide 1st and 2nd line support across a macOS-based environment
• Troubleshoot and resolve issues relating to Mac devices, applications, and user access
• Support and maintain Zoom Rooms, ensuring meeting spaces are fully operational
• Use Jamf MDM to investigate device issues, enforce policies, and support endpoint management
• Assist with the transition to Fleet Device Management, including basic administration and troubleshooting
• Investigate basic network-related issues using the Meraki dashboard
• Administer Okta, including user provisioning, deprovisioning, and password resets
• Manage end-to-end onboarding and offboarding, ensuring a smooth user experience

Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website.

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