Trade Counter Sales Assistant

Trade Counter Sales Assistant

Location: Kennington, SE11 4BT

Salary: £31,000 - £33,000

Hours: Monday - Friday 7:00am - 5:00pm, Alternate Saturdays 7:30am - 3:00pm

This well-established, family-owned builders' merchant looking for a friendly and knowledgeable Trade Counter Sales Assistant to provide excellent customer service and ensure the smooth running of our busy trade counter.

Benefits:

• Pension scheme
• Group life assurance up to 3x salary (subject to length of service)
• Complimentary breakfast daily
• Generous staff discount
• Cycle to work scheme
• Employee Assistance Programme
• Long Service Awards
• 20 days of annual leave plus bank holidays
• Your birthday off, every year

Responsibilities:

• Provide a warm, professional welcome to all customers, offering knowledgeable advice and assistance.
• Manage in-store deliveries, both incoming and outgoing.
• Handle telephone enquiries promptly and communicate effectively with both customers and team members.
• Process customer orders and assist with stock replenishment.
• Respond positively and efficiently to customer requirements.
• Support periodic stock counts as needed.
• Picking for deliveries and online orders.

Requirements:

• Proven experience in delivering exceptional customer service in the construction/builders merchant industry.
• A 'can do' attitude.
• Solid knowledge of hardware products and building materials would be an advantage.
• Strong communication skills with a confident, customer-first approach.
• A team player who thrives in a busy, fast-paced environment.
• Ability to manage tasks efficiently and remain motivated under pressure.