SEND Tribual and Mediation Officer

Our client is seeking an experienced SEND Complaints & Tribunals Officers to join our Education and SEND team on an interim basis. This is a critical role supporting Medway Council in managing complex SEND casework, complaints, and tribunal processes. You will represent the Local Authority at Special Educational Needs and Disability Tribunals, lead on dispute resolution, and ensure compliance with statutory frameworks.

Location: Medway Council, Gun Wharf (role advertised as remote, but priority will be given to candidates who can attend the Gun Wharf office as and when required)

Contract: Interim - Minimum 6 months

Key Responsibilities

• Represent the Local Authority at SEND Tribunals and defend proposed service provision.
• Lead on complex casework, mediation, and resolution of disputes between families, schools, and professionals.
• Prepare evidence and responses for complaints, enquiries, and Ombudsman investigations.
• Monitor and track tribunal cases, complaints, and outcomes to inform service improvements.
• Work collaboratively with parents, schools, legal representatives, and multi-agency partners.

About You

• Strong knowledge of current SEND legislation and statutory processes.
• Significant experience in SEND case management, including appeals and tribunals.
• Skilled in negotiation, conflict resolution, and managing sensitive situations.
• Must have experience with mediations.
• Excellent organisational and communication skills, with the ability to work independently and under pressure.
• Ability to travel within Medway as required.
• Immediate start required.

If you are interested in this role please send your updated CV in the first instance.