IT Coordinator

About the Role:

A design-led, mid-sized architecture and interiors studio known for thoughtful, high-quality work and a genuine supportive culture are seeking a part-time IT Coordinator to join their London office. This is a permanent role, offered on a three-day week basis.

You will play a key role in delivering exceptional technical support to all employees, ensuring the prompt and efficient resolution of all IT-related matters. Your contributions will be instrumental in steering, developing and enhancing the client's IT goals alongside the IT Manager.

Alongside joining a collaborative and social team, many of whom have been with the business for years, the studio also offers a great package of benefits, including flexible/hybrid working, enhanced pension contributions, profit share (EOT), healthcare, season ticket loan, and more!

Key Responsibilities:

• Deliver 1st and 2nd Line technical support for desktops and maintenance
• Set up and maintain workstations and laptops
• Collaborate with IT Manager on system reviews and software management
• Manage and support MacOS device issues
• Guide staff on software usage and resolve day-to-day technical challenges
• Troubleshooting Office 365 issues (outlook, Teams, exchange etc)
• Monitor and maintain server and folder structures, data storage, and backups

Key Skills/Requirements:

• Previous experience in an IT support role, ideally within a creative studio
• Strong communication skills, with good people skills
• Confident translating technical information for non-technical audiences
• Skilled in diagnosing and fixing technical problems efficiently, both independently and collaboratively
• Experience working with MacOS devices
• Experience with VOIP, AI, Dropbox and NAS advantageous but not essential

To apply for this position please click on the apply button to attach your CV (and portfolio for design positions).

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