IT Assistant

About The Role:

Our client, a prestigious and desirable international architecture practice, are seeking an IT Assistant to join their collaborative team in London.

As the IT Assistant, you will play a vital role in providing high-quality technical support to employees across the organisation. Working closely with the IT Coordinator and IT Manager based in London, and in collaboration with IT support teams in international offices, you will help ensure the prompt and effective resolution of all IT-related issues. This role is key to supporting the client's broader IT objectives, contributing to the ongoing development, improvement, and reliability of their systems. The ideal candidate will have experience working in hybrid environments and a strong command of Office 365, with the ability to troubleshoot a wide range of technical issues confidently and efficiently.

This is a perfect opportunity for an individual looking to utilise their expertise in providing outstanding technical support while also exploring new advanced technologies. The opportunity also allows contribution to your career growth by working within a top practice that will elevate your development. Our client offers a competitive benefits package, people-focused work culture and collective environment.

Key Responsibilities:

• Support the London studio with any IT-related tasks while also supporting other locations
• Diagnose and resolve service incidents and requests related to software, hardware, MS 365, printers, scanners, telephone systems, and network problems
• Help staff with arranging new desktops and laptops
• Troubleshoot and maintain network, server and video conference software/hardware
• Manage and maintain Azure hybrid environment and Office 365, including Exchange Online, SharePoint, and OneDrive and related products
• Coordinate the implementation of new IT systems and applications
• Ensure that all IT documentation is updated
• Support new and existing employees with any IT training and onboarding that is required
• Record and manage service requests and incidents using the incident management system
• Work closely with the IT Manager to communicate updates and set clear service expectations

Key Skills/Requirements:

• Previous experience working in IT support within a busy environment
• Proficient in Office 365, including Exchange Online, SharePoint, and OneDrive
• Sound knowledge of Microsoft Teams, Power BI and Power Apps
• Adaptable and confident when handling troubleshooting and problems that occur
• Excellent communication and interpersonal skills
• Ability to work both independently and collaboratively within a team environment
• Meticulous and structured approach
• Proactive approach time-efficiency in task completion
• Thrives working in a busy and creative environment
• Clear and concise English communication skills, both written and verbal

To apply for this position please click on the apply button to attach your CV (and portfolio for design positions).

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