Customer Service Administrator

This company is a genuinely lovely place to work - warm, welcoming, and professional, with plenty of room to grow your career. Whether you want to build your experience in customer service or move into one of the specialist teams later on, you'll be supported every step of the way.

As a Customer Service Administrator, you'll be one of the first people new or potential customers, intermediaries, or brokers speak to. You'll chat with them about their needs, answer their questions, and explain the benefits of different products - all in a friendly, helpful way (no hard selling or giving financial advice).

About 20% of your time will be admin-related, and the rest will be focused on providing excellent service.

Day-to-day, you'll:

• Learn about and explain products like ISAs, Bonds, and Mortgages
• Answer calls promptly and professionally
• Send out brochures, application forms, and other helpful info
• Follow up on enquiries and check in with current customers

What's in It for You?

Aside from joining a genuinely great team, you'll also get:

• A salary of up to 26,000
• An annual performance-related bonus
• Excellent benefits, including BUPA Private Medical cover and generous pension scheme
• Free parking
• Full training and ongoing support
• Sponsorship for professional qualifications

Experience required:

To be successful in this role you'll need to be highly organised with first class customer service and communication skills. The ideal candidate should ideally come from a financial services background (such as pensions, insurance, investments, mortgages etc) or an alternative telephone-based customer service position. You'll need a strong working knowledge of Microsoft Office software, and the ability to learn and easily navigate a variety of internal databases.

APPLY TODAY

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.