IT Support Technician

IT Support Technician

Working Hours: 9:00am 5:30pm; Monday Friday

Location: Based at our client s office in Shenley (Occasional visits to clients within Hertfordshire, London and Essex); Work from home up to 2 days per week (after probation period)

Salary and Benefits: Annual Salary £28,000 £35,000; 20 days holiday plus public holidays; Pension; Health Insurance; Gym Membership options

The Company

Our client is a Managed Service Provider offering support, consultancy and cloud services. Since 2010, they have become a trusted partner for small and medium businesses focused in London, Hertfordshire and Essex.

They are a small technical team where everyone contributes across support, projects and client work. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Their Engineers work closely with clients to deliver practical solutions and responsive support.

The Role

Our client is looking for an IT Support Technician to join their small technical team, taking ownership of support requests and helping deliver projects for their clients.

You will work directly with users and take responsibility for troubleshooting problems, supporting Microsoft 365 environments, and ensuring client systems continue running smoothly.

Alongside support work, you will also have opportunities to work on projects such as:

• Microsoft Intune deployments.
• Security improvements including MFA and Conditional Access.
• Device lifecycle management and onboarding/offboarding processes.
• Office and SME network upgrades.

As part of a small team, you will gain exposure to a wide range of technologies and have opportunities to develop your skills in Microsoft 365, cloud platforms and endpoint management.

The role will occasionally involve visiting client sites across the region, so you must be comfortable interacting with users and representing the company professionally.

Key Responsibilities:

• Taking ownership of support tickets from investigation through to resolution, escalating or collaborating with colleagues where needed.
• Communicating directly with clients and keeping them informed of progress.
• Troubleshooting Windows, Microsoft 365 and common business applications.
• Supporting Microsoft 365 environments including user administration and device management.
• Basic networking troubleshooting (Wi-Fi issues, DHCP, DNS, connectivity).
• Supporting onboarding and offboarding processes for client staff.
• Assisting Senior Engineers with project delivery and system improvements.
• Occasional out-of-hours project work or emergency call outs, with time off in lieu.
• Helping test and implement new technologies or services where appropriate.
• Contributing to internal documentation and knowledge sharing.

Required Skills and Experience:

• Experience in an IT support role (MSP experience beneficial but not required).
• Good working knowledge of Windows 10 / 11 and common business applications.
• Experience administering Microsoft 365 users and services.
• Understanding of basic networking concepts (DHCP, DNS, Wi-Fi troubleshooting).
• Strong troubleshooting and problem-solving ability.
• Ability to manage multiple tasks and prioritise support tickets.
• Clear communication skills and confidence speaking with non-technical users.
• A methodical and professional approach to resolving issues.

Additionally:

• Own vehicle with valid UK driving license.
• Commutable distance from our client s offices in Shenley.

Personal Attributes:

• Patient, calm and professional under pressure.
• Honest, reliable and hardworking.
• Team-oriented with a willingness to support others.
• Keen to learn and open to feedback.
• Strong organisation and time management skills.
• Adaptable and proactive.