Duty Manager - London

Duty Manager - Market Halls Canary Wharf

Nearest Station: Canary Wharf (Jubilee, Elizabeth and DLR)

Lead the energy. Inspire the team. Shape unforgettable guest experiences.

Are you a Duty Manager who thrives in fast-paced, high-volume environments? At Market Halls, our Duty Managers are the heartbeat of the venue - guiding teams, solving problems on the fly and ensuring every guest enjoys a seamless, memorable experience. You'll lead from the front, set the tone for exceptional service and keep the entire operation running at its best, every single day.

Our Canary Wharf venue sits in the heart of one of London's busiest business and leisure districts, attracting weekday workers, evening diners and weekend explorers. With two buzzing floors, three bars and 11 incredible independent kitchens, it's a lively, fast-moving space where great food, great drinks and great energy collide. If you're looking for a dynamic leadership role in one of our flagship venues, this is the place to make your mark.

Why Join Market Halls

• Competitive salary up to 35,000 per year
• Hospitality Rewards including gym, retail and restaurant discounts plus 24/7 wellbeing support
• 25% team discount across all Market Hills traders
• Fresh, complimentary team meals every shift
• 28 days holiday, including Christmas Day, Boxing Day, New Year's Day and your birthday off
• Tailored development programmes: coaching, mentoring, workshops and opportunities to work on cross-venue projects

What You'll Do

As Duty Manager, you'll confidently lead the venue day-to-day, ensuring high standards, smooth operations and amazing guest experiences. You will:

• Lead and oversee daily shifts across floor, bar and kitchen operations
• Coach, motivate and support teams to deliver warm, consistent, guest-first service
• Take ownership of guest experience, resolving issues quickly and professionally
• Manage compliance, safety checks, opening/closing routines and operational standards
• Handle key commercial responsibilities including stock control, cash handling and labour oversight
• Work closely with traders, events teams and senior managers to deliver an exciting, well-coordinated venue atmosphere

About You

• Experienced in fast-paced hospitality operations, ideally as a Duty Manager or similar leader
• A confident communicator with a motivating, supportive leadership style
• Organised, calm under pressure and able to juggle multiple priorities
• Passionate about delivering outstanding guest experiences
• Commercially aware with an understanding of stock, labour and performance metrics
• Someone who naturally lives our values: passionate, entrepreneurial, adaptable and kind

Our Culture

At Market Halls, we celebrate individuality and build inclusive teams where everyone can thrive. We're committed to creating a workplace full of energy, growth and support - where kindness matters and everyone is welcome.