Housekeeping Supervisor

Job Title: Housekeeping Supervisor

Location: The Beckett, Tunbridge Wells

Salary: 26,000 per annum

Job Type: Permanent/ Full time

About Us:

Elysian Residences is a UK business, specialising in the development and operation of luxury retirement communities.

At Elysian, we offer a premium service and care provision that, until recently, could only be found in countries such as the USA, Canada, Australia, and New Zealand.

About the role:

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping within The Beckett, ensuring that all areas of the establishment are clean, tidy, and well-maintained. This role will involves inspecting rooms and common areas, Cleaning of amenity areas, back of house, communal corridors and homeowners apartments you will also be required to ensure compliance with health and safety regulations are adhered to.

Duties and Responsibilities:

1. Supervision:

• Recruit future housekeeping team members, Lead, mentor, and motivate housekeeping team to achieve high performance standards.
• Organise work schedules and assign daily tasks to housekeeping team.
• Conduct training sessions and ensure staff adhere to established cleaning procedures and policies.
• Monitor staff performance and provide feedback and coaching as needed.

2. Quality Control:

• Inspect guest rooms, apartments, corridors, and public areas to ensure cleanliness and adherence to quality standards.
• Address any issues or complaints promptly and efficiently.
• Ensure all rooms are prepared and ready for guest arrivals.

3. Inventory Management:

• Maintain inventory of cleaning supplies, linens, and equipment.
• Order supplies as needed and manage budget for housekeeping department.
• Ensure proper storage and handling of cleaning supplies and equipment.

4. Health and Safety:

• Ensure compliance with health and safety regulations.
• Report and address any maintenance issues or safety hazards.
• Implement and enforce health and safety policies and procedures.

5. Customer Service:

• Address guest inquiries and concerns related to housekeeping.
• Ensure a high level of guest satisfaction by maintaining clean and comfortable guest rooms and public areas.

About you:

• Previous experience in a supervisory role within the housekeeping department of a hotel or similar environment.
• Strong leadership and interpersonal skills.
• Excellent attention to detail and organizational skills.
• Knowledge of health and safety regulations.
• Ability to work flexible hours, including weekends and holidays.

Benefits:

• Contributory Pension Scheme
• Health Care cash plan
• Death in-service two-time salary
• Access to 100's of discounted daily purchases via Bright Ex-change
• Employee Assistance Package - EAP

Please click the APPLY button to submit your CV for this role

Candidates with experience or relevant job titles of Housekeeper, Housekeeping Assistant, Home Cleaner, House Cleaner, Housekeeping, Room Cleaner, Room Attendant, Care Housekeeper, Hotel Attendant, Hospitality Attendant, Private Housekeeper may also be considered.