Problem & CI Manager

Problem & CI Manager

Permanent

Reading - Hybrid working

MBNL deliver and manage the mobile infrastructure that enables digital Britain. This is achieved by providing Transmission, Infrastructure Assurance and Tower and Operational Services to EE/BT and Three. The Operational Services directorate is accountable for ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost.

Reporting to the Senior Problem & CI Manager, this role will proactively manage all aspects of Problem Management & CI using industry best practice to identify and resolve root causes of Incident and Events preventing recurrence through strong cross functional collaboration.

What you will do:

• Own and relentlessly manage the delivery of Problem Management & CI by MBNL's Partners to achieve agreed business outcomes and targets set by EE/BT, Three and the MBNL Board.
• Continuously improve the methodologies, processes, systems, controls, capabilities and relationships required to deliver a best-in-class Operational service
• Work collaboratively with the peer-to-peer teams in the supplier ecosystem, EE/BT, Three and MBNL to create a high performing, service-based organisation.
• Proactively identify, prioritise and progress problem investigations to resolution.
• Assure Supplier outcomes are delivered in line with agreed targets
• Identify Operational and Business Risks from the function and raise into appropriate forum
• Manage the interface with Incident Management and Change Management functions to ensure that good quality inputs are received into problem management
• Work collaboratively to implement Improvement initiatives to improve both the effectiveness of the service and technical improvements to the resilience and performance of the network

What we are looking for:

• ITIL v4 Foundation Certified
• Strong communication skills to Director/C-Suite level
• Deep Telco Infrastructure experience in an Operational role
• Demonstrable supplier management experience
• Experience of building deep, effective relationships and an understanding of organisational politics. An ability to use these to socialise and influence stakeholders.
• Proven record of implementing industry best practice
• Technical understanding of Mobile Telecommunications networks and infrastructure
• Ability to work in a highly pressurised environment
• Strong knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services.

Nice to have:

• ITIL v4 Managing Professional
• Experience of managing and collaboratively working remotely located, cross-functional teams.
• Experience of working in or with a JV organisation

MBNL - building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other's uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities. MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.

To apply for the Problem & CI Manager Officer please send your CV to (url removed)

Project People is acting as an Employment Agency in relation to this vacancy.