Repairs Team Leader

Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration.

We are looking for a Repairs Team Leader to oversee a team of Repair Advisors and Assistants, ensuring the efficient and resident-focused operation of the Repair Hub. They supervise daily activities, progress repairs, and manage complex or escalated issues. By collaborating with various internal and external stakeholders, the Repairs Team Leader helps to ensure that Poplar HARCA's homes are safe, warm, dry, and meet all requirements.

The post-holder's responsibilities:

• Supervise and support a team of Repair Advisors and Assistants

• Foster a culture of collaboration, respect, and continuous improvement

• Raise repairs & log contacts in line with the organisation's policies, procedures and obligations

• Triage incoming repairs and contacts, ensuring that those with the highest priority are progressed first

• Investigate and diagnose repair issues

• Carry out quality assurance audits and provide constructive feedback to improve service standards

The Company

Poplar HARCA is an award-winning housing and regeneration community association based in East London. We own and manage over 10,000 homes and invest around £4m each year in community regeneration.

We're all about creating opportunities for people in Poplar and Bow. From building new homes, to bringing people together through community events and upskilling residents through training and development opportunities.

We're looking for people to match our passion and help us make a difference. If you're ready to collaborate, use your skills, and help transform our corner of east London, we want to hear from you.

Benefits

• 25 days' annual leave + bank holidays and 3 extra days off between Christmas and the New Year

• Health cash plan covering medical, dental, wellness and vision

• Opportunity to join a pension scheme with generous employer contributions

• Ongoing learning and development opportunities

Closing Date: Friday 20th February 2026 (5.00pm)