Project Manager - Lived Experience Programmes

This is a leadership role within User Voice s London team, managing two of our new flagship programmes focused on mentoring, volunteering, and community engagement for people with convictions. The Project Manager will lead the planning, delivery, and evaluation of these initiatives, ensuring they meet strategic objectives and deliver meaningful impact for participants and stakeholders.

This role is ideal for someone with lived experience of the criminal justice system who is ready to take the next step in their career or is already leading complex projects and managing teams and partnerships.

Key Responsibilities

• Lead the delivery of two new flagship programmes, ensuring high-quality outcomes and alignment with User Voice s mission.
• Build and maintain relationships with prisons, probation services, community organizations, and research partners.
• Lead on the recruitment, training, and supervision of volunteers, ensuring their meaningful involvement in project delivery.
• Lead on data collection, analysis, and reporting to demonstrate impact and inform continuous improvement.
• Manage project budgets and resources effectively.
• Contribute to organizational learning and development, identifying opportunities for innovation and growth.
• Collaborate with other teams and contribute to wider User Voice initiatives as needed.

Person Specification

Essential:

• Personal lived experience of the criminal justice system.
• Proven experience in project management
• Experience using project management tools and software
• Strong communication and relationship-building skills.
• Experience of supporting and coordinating groups of volunteers.
• Experience of supporting and managing staff.
• Ability to manage competing priorities and meet deadlines.
• Commitment to equity, diversity, and inclusion.
• A proactive, solutions-focused approach.

Desirable:

• Experience of working with children, young adults or families affected by the justice system.
• Knowledge of social research methods and data analysis.
• Familiarity with the charity sector and/or criminal justice system.