Service Delivery Manager

Service Delivery Manager

We are looking for a strong Service Delivery Manager (SDM) who will be responsible for delivering Technology services to internal business units; driving consistent (SLA governed) service delivery, building a collaborative and honest customer-supplier relationship and delivering timely, accurate and high quality MI reporting.

This will be a key role in the Service Delivery management structure, taking a share of rota'd Incident Management escalation responsibilities alongside the rest of the Technology Service Delivery management team and will ensure quality and communication to their business unit customers is maintained during Incident and Major Incident management scenarios.

Required Skills and Experience:

• Strong background in IT Service Management, ideally holding ITIL.
• Strong experience of dealing with complex problems, ensuring they are broken down in more manageable pieces.
• Be able to work in a well structured manner, manage Stakeholder expectations and ensure they are always in the loop.
• Strong experience of managing 3 rd party suppliers, contract negotiation and management to ensure SLA's are maintained and developing relationships.
• Experience of running a Service Desk / Desktop Support function.