Senior Property Manager - King's Cross Estate

Purpose of the Role

People, Planet, Performance, Progress - King's Cross' ambition is to be a global exemplar of progressive city life. Inclusive, humane, modern urban city living.

This is one of two positions responsible for leading the property management teams, enhancing the value of the properties through excellent customer service, well maintained and efficiently run facilities and through effective service charge management. The role will lead a team to provide consistently excellent service to occupiers, their staff and visitors, ensuring compliance with regulations and Savills' procedural standards, managing customer relationships and supporting the delivery of asset value, overseeing the maintenance, safety, and administration of the properties.

Key accountabilities for the role are to :

1. To support the Head of Property Operations with the day-to-day management of the currently 11 strong team of Property and Assistant Property Managers, being the initial point of escalation for the PM Team, supporting their development and driving operational excellence within the PM function at KX.
2. To allow the Head of Property Operations to devote additional time to driving operational consistency and innovation within the Property Management function at KX.
3. Drive service excellence culture within the teams, championing the KX Values and driving ESG priorities.

The Senior Property Manager (SPM) will be responsible for the delivery of day-to-day operations within commercial buildings on the KX Estate, managed by the property team.

They will ensure that the contractual obligations to our occupiers are met and exceeded in a consistent, proactive and professional manner, in keeping with the values and policies of the site-based team.

They will be responsible to drive an operationally efficient and commercially competitive environment within the commercial properties, always protecting the value and reputation of the owner' assets.

The SPM will support the Head of Property Operations (HoPO) work in driving a culture of innovation, enhanced asset values and world class customer service.

The SPM will be the first escalation point for Property Managers, occupiers and services partners associated to the commercial buildings at King's Cross.

They will work with the KCES team and wider Savills team to ensure all involved are delivering to the appropriate standard set by the head of property operations and senior KCES management team

They will drive, implement and maintain the usage of effective management systems and procedures in the delivery and continuity of service of the security, M+E, Cleaning, Health & Safety, customer experience within the building and wider estate. They will ensure a consistency of implementation and delivery of these is achieved by the whole property team.

The Senior Property Manager will actively contribute and drive standards of the management of Health, Safety and Wellbeing for all users of the King's Cross Estate and drive initiatives across the estate. They will be responsible for ensuring all in the PM team actively feed into this and support initiatives around this

The Senior Property Manager will work with the Head of Property Operations and the rest of the property team and ensure any objectives and initiatives set and implemented in the most efficient, ethical and pragmatic way possible. They will be directly responsible for managing any Property Managers that fall under their responsibility, this includes but not limited to - performance, delivery and progression.

The Senior Property Manager will work with the surveying team to ensure all of the PM team set and manage economically competitive commercial service charge budgets within the agreed timeframes. Through the Property Managers, they will also be responsible for the delivery of controlled spend throughout the service charge year and ensure all quote are sourced in line with the Savills procurement policy by the team.

Customer service/ Stakeholder Engagement

• Work closely with the General Manager, Head of Property Operations and KX Customer experience/ relationship manger to shape the customer experience approach for commercial occupiers. Ensure the agreed strategy is adopted and embraced by the whole property team.
• Develop and maintain a professional understanding and close working relationship with appropriate occupier representatives and become the main point of contact and/ or escalation for occupiers with across the site.
• Support the HoPO in ensuring the PM team are continuing to develop, maintain and nurture professional relationships with the occupiers across the portfolio. Flag any areas of concern to the HoPO and activity manage the team to implement changes where required
• Encourage frequent and open communication and flow of information on relevant building issues with occupiers across the estate.
• Work with the service partners and other Savills colleagues who may interact with the occupiers to ensure a consistent approach to communication is used across the portfolio. This should include the method of communication used, tone, content, and language by the PM team.
• Actively engage with wider Savills property team to ensure that we stay abreast of industry trends, drive innovation and operational excellence across the estate.
• Develop and maintain a professional working relationship with all service partners across the estate. Encourage frequent and open communication and flow of information on operational items, possible initiatives and will be a point of escalation.
• Develop and maintain a professional working relationship with the relevant departments within the clients organisation. Support the PM team in building these appropriate professional working relationships also.
• Where applicable, to work closely with the client leads, Savills mobilisation team and other departments in supporting the mobilisation of assets as they complete and manage the seamless handover into management.
• Ensure that good relations with all key stakeholders are established and maintained by themselves and the rest of the PM team

Force for Good