Team Leader - Voids

As a leading Housing Association, SNG's purpose is simple - providing good, affordable homes: the foundation for a better life. We are currently expanding our teams and an exciting new opportunity for a Team Leader - Voids to join our Property Services Team in Hertford.

The role

The role will be the operational day to day lead for voids works management in the London and Herts region, ensuring that operation void turnaround targets are met. This role is key to maintain effective contractor management through both direct case management and a data led approach.

This role will ensure that our void works service is process driven, meets the needs of all customers, has robust quality assurance and compliance with specification, and provides value for money.

Responsibilities include:

• Leading the operational delivery of void works to residential properties in the London and Herts region, ensuring that end to end targets are met and that compliance with specification is maintained.
• Maintaining effective void performance reporting that provides insights and opportunities for service improvement.
• Developing processes to improve decision triangulation with key stakeholders in the empty homes and void works function.
• Working closely with property services colleagues across the different locality regions to deliver a high standard void management and develop service improvement plans.
• Overseeing the scheduling and allocation process for surveyor inspections ensuring that coordinators are maintaining accurate and auditable records, and systems are updated within operational targets.
• Ensuring all parties are compliant with void works and lettings processes to ensure the return of good quality voids by the target date.

What we're looking for

• Experience and knowledge of managing a key-to-key void works service.
• Able to analyse business information and formulate metrics that deliver permanent or consolidated progress.
• Ability to inspire, support and develop others to optimise their performance.
• Know how to create honest communication and inclusive relationships to ensure people are motivated and feel they own and are accountable for their work.
• Strong people skills, effective communicator with the ability to influence and challenge.
• Knowledge of relevant health, safety, and environmental legislation with focus on compliance within all activities undertaken by contractors.
• Ability to communicate responsibilities to data users and assure the proper use of data.
• Track record of meeting deadlines and working effectively with others in a complex and dynamic environment.
• Evidence of excellent customer service achievements in a complex delivery environment

What can we offer you

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• 3 additional paid wellbeing days and 2 paid volunteering days
• Industry leading pension scheme, up to 12% matched contributions plus life cover at 4x your salary
• Flexible working - we're committed to giving people flexibility as widely as possible
• Options for private medical insurance, dental insurance & critical illness cover
• Discounted travel insurance

It's a fantastic time to join us at SNG. We have an ambitious corporate plan to deliver an inspiring agenda of change and growth in a sustainable way. You'll be joining a highly skilled team at the forefront of driving these improvements and we'd love to hear from you to explore your skills and experience further.