Operations Manager

Job Role: Operations ManagerLocation: London (SE28)Job type: Permanent, Full TimeContracted: 40 hours per week, Monday to Friday (evenings/nights), with additional hours or days as required to meet operational needs.Salary: £46,000 salary plus £400 monthly bonus

Benefits:• Access to company reward & recognition platform• Opportunities for professional development and advancement• Positive and supportive work environment• Company Pension Scheme• On-site parking• Cycle to work and Smart Tech Salary sacrifice Schemes (subject to T&Cs)• Exclusive discount scheme: You and your family & friends can benefit from over 3,000 offers on high street & leisure brand

Welcome to Sasse, the Home of a family, a business that thrives on the potential of our people and the success of our teamwork. We are currently recruiting for an Operations Manager at Stagecoach London, responsible for overseeing contract delivery and service performance across multiple sites (covering Lea Interchange, Rainham, Plumstead, Catford, Kangley Bridge and Bromley depots), and we are looking to hear from candidates who are positive, have a can-do attitude and have ambition to grow.

The RoleAs an Operations Manager, you will take full responsibility for the smooth running of our contract site, ensuring service excellence, high standards and strong client relationships. You will manage staff, monitor quality, and oversee budgets while creating a motivated, positive team culture. This role is ideal for a hands-on leader who enjoys building strong client partnerships and driving operational success.

Key responsibilities include:• Lead daily operations across the contract site, ensuring smooth service delivery and adherence to Sasse standards.• Recruit, train, schedule, and supervise staff, ensuring the team is motivated, productive, and supported.• Oversee budgets, ensuring cost efficiency while meeting contractual requirements.• Monitor staff performance through regular evaluations, audits and inspections, providing feedback and coaching where necessary.• Manage staff relations, including absence, holidays, disciplinary and grievance processes in coordination with People & Practices department.• Manage stock control, ordering consumables, and maintaining machinery to ensure resources are always available and fit for purpose.• Ensure accurate staff documentation, payroll, and rota management.• Prepare and present regular reports to management and clients, highlighting achievements, challenges, and improvement plans.• Ensure compliance with all Health & Safety policies, risk assessments, and industry regulations, including safe use of equipment and consumables.• Take a proactive, hands-on approach when required, setting an example of best practice for the team.• Build and maintain strong client relationships, acting as the first point of contact for feedback, complaints, or operational issues.• Attend management meetings and training sessions to continuously develop operational excellence.

Essential Requirements:• Proven experience in managing operations, staff and client relations.• Strong organisational and leadership skills with a pragmatic approach to problem solving.• Ability to thrive in a fast-paced, client-focused environment.• Confidence in written and verbal communication.• Valid UK driving licence (category B).

What We Offer• Access to a rewards gateway platform offering substantial discounts online and in-store with top brands.• Options to participate in a cycle-to-work scheme through salary sacrifice.• We value ongoing education and offer opportunities for further training and professional development.

Why Join Sasse?Sasse is a company that prides itself on being at the forefront of technology and recognising the value of people in our organisation. We value our customers and believe that customers and people should be the focus of everything that we do. If that sounds like you, and you want to be part of a fantastic team with uncapped opportunity, we would love to hear from you.

Sasse is an equal opportunities employer, welcoming applicants from all backgrounds and experience levels.

You may also have experience in the following: Operations Manager, Operations Management, Facilities Manager, Continuous Improvement, Project Manager, Team Manager, Service Manager, Regional Manager, Area Manager, Project Management, Compliance, Health and Safety, Hygiene Management etc.

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