Accountant - Software Support

Our client is a global FinTech organisation with a range of accountancy software products within the B2B and B2C marketplace. They are now seeking an Accountant for a post sales support role with a good understanding of accountancy and software products. Located at their impressive UK headquarters in central London. This is an 18 month contract initially, with 3 days in the office a week.

Skills

• Accountancy qulifications - ACCA , AAT
• Experience in engaging with customers via outbound calls and emails,
• Experience delivering software-based product onboarding or training. e.g. Xero, Quickbooks, Sage.
• Ability and desire to learn while staying up to date with the appropriate software solutions.

Duties

• Providing customer support including onboarding partner, strategy and training.
• Be the first point of contact to resolve challenging customer queries
• Hold consultative conversations and using questioning skills to uncover customer pain points.
• Able to build urgency in customers to activate and use their subscriptions

Benefits

• Long contract
• Product Training
• Free Breakfast