Resident Liaison Officer

We're excited to offer a new opportunity for a Resident Liaison Officer to join our Building Safety Team in London. This full-time, permanent role is focused on project delivery and will involve a flexible working approach-spending time both in our London office and on-site nationwide, depending on the phase of each project.

About the roleAs Resident Liaison Officer, you'll play a pivotal role in managing relationships between residents, colleagues, and contractors throughout the delivery of key building safety works-including investigations, remediation, and installations.

You'll ensure residents are fully informed and consulted before, during, and after works, and that their feedback is actively incorporated into project planning and execution. Your ability to communicate clearly and empathetically will help build trust and transparency around building safety initiatives.

Travel will be a key part of this role, so you will need a full UK driving licence and access to your own car.What we're looking forWe're a customer-first organisation, where how we work matters just as much as what we deliver. We're looking for someone who brings not only experience but also a collaborative mindset and excellent communication skills.

You should be able to demonstrate:

• Proven ability to manage resident relationships and communications
• Strong oral and written communication skills
• Ability to build and maintain effective relationships
• Experience working with resident panels, customer groups, or external agencies-ideally within Residential Social Landlords
• A proactive approach to customer service
• Confidence in influencing and negotiating with stakeholders
• High attention to detail and accurate record-keeping for audit purposes
• Ability to manage pressure and meet deadlines
• Budget management and cost control experience
• Skilled in handling complaints and customer feedback collaboratively
• Understanding of social housing legislation and tenancy management
• Awareness of health & safety legislation and policy

To learn more about the key responsibilities of the role and make sure you meet the essential criteria, please take a look at the role profile. Please apply with a CV and personal statement outlining how your skills, knowledge and experience meet theessential criteria in the role profile.

Interviews will be conducted in person at our Euston Road premises on Tuesday, 4th November.

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