Support Technician

Support Technician - 1st & 2nd Line Support (MSP Experience Required)

Are you an experienced Support Technician with a background in managed services? We are partnering with a local company to recruit a Support Technician who will handle both 1st and 2nd line support responsibilities. This role is based on-site in Redhill/Merstham, with parking available.

Role Details:

• Location: On-site in Redhill/Merstham (parking available)
• Core Hours: Monday to Friday, 9:00 AM - 5:30 PM
• On-Call Requirement: Must be available for 24/7 support on a rotational basis.

Key Responsibilities:

• Provide 1st & 2nd line support to clients.
• Troubleshoot and diagnose issues via support tickets.
• Escalate complex issues to the 3rd line team as needed.
• Generate and review reports related to systems and services.
• Ensure the smooth operation of the desktop environment for clients.

Essential Skills & Experience:

• Proven experience with VMware.
• At least 2 years of hands-on experience in 1st & 2nd line support.
• Strong familiarity with Windows 10 & 11.
• Basic server support knowledge (2019/2022).
• Ability to cover 24/7 on-call support on a rota.
• Prior experience working in an MSP (Managed Service Provider) environment.

If you meet the above criteria and are interested in this opportunity, please apply as directed!