Debt Adviser/Trainee Debt Adviser

Dacorum Citizens Advice are seeking a Debt Adviser/Caseworker to join our friendly team. This post is funded by Dacorum Borough Council (Financial Inclusion).

We are seeking a qualified Debt Adviser/Caseworker( we would consider a Trainee with relevant experience) to join our established Debt Team to provide comprehensive debt advice and casework support to clients experiencing financial hardship.

The successful candidate will provide high-quality debt advice, welfare benefits support, and income maximisation guidance to clients affected by debt and cost of living challenges. The postholder will be an approved, authorised insolvency intermediary.

The role involves supporting vulnerable and disadvantaged individuals, exploring all available debt solutions, including insolvency options and empowering clients to improve their long-term financial resilience.

A key aim of the role is to help prevent homelessness by supporting clients to manage rent arrears, priority debts, and financial crises at an early stage, while working with relevant agencies and services to achieve sustainable outcomes.

The postholder will manage a varied caseload, maintain accurate records, work collaboratively within the wider advice team, and contribute to delivering an accessible, client-focused service across office and outreach locations.