Income Processing Officer

Income Processing Officer
Location: Central London (hybrid working - initial training onsite, then hybrid)
Duration: 6 months initially, with potential to extend
Working schedule: Full-time, 35 hours per week
Pay: £20.86 per hour plus £2.52 holiday pay per hour
Interviews: w/c 15th September
Start date: End of September or early October

Charity People are delighted to be supporting a charity in the search for an Income Processing Officer to join their small but fast-growing data operations team.

This is a fantastic opportunity for a detail-oriented and process-driven individual to contribute to the efficient and accurate handling of income and supporter data. The successful candidate will support the smooth running of income processing, reconciliation, and Gift Aid preparation within a busy fundraising environment. Working closely with Finance and Fundraising colleagues, you'll be responsible for maintaining the accuracy and integrity of the charity's CRM (ideally Dynamics 365), ensuring data is correctly coded, imported, and reconciled, and supporting documentation and reporting for audit-readiness.

Key Responsibilities:

Import and process income from all channels (cheques, cash, online platforms, bank transfers, legacies, corporate donations).
Apply codes accurately to each transaction record, including fund, campaign, appeal, designation, project, restriction, and method codes
Conduct daily and weekly CRM to bank reconciliations as per the E2E process and related procedures.
Prepare and support month end income reconciliation for journals into Xledger.
Log and track data discrepancies (e.g., missing codes, unmatched records, duplicates), escalating where required.
Support Gift Aid readiness by validating declarations and ensuring eligibility on transactions is coded correctly.
Coordinate closely with Finance to ensure journal outputs are accurate
Contribute to data cleansing and reporting to improve CRM data quality

You will bring:

Proven ability to process high volumes of income transactions accurately and efficiently.
Strong attention to detail, with confidence in spotting and resolving data discrepancies.
Good understanding of financial controls and the importance of segregation of duties.
Ability to balance BAU income processing with adoption of new processes and improvement tasks.
Understanding of Gift Aid rules, data protection (GDPR, PCI, PECR), and audit requirements.
Understanding of Data Protection Act and other relevant regulations such as GDPR, PCI, PECR, Gift Aid.
Experience importing income data into CRM systems (Dynamics 365 preferred)
Understanding of reconciliation and income processing within a nonprofit or fundraising setting
Strong Excel skills and the ability to work with reports and reconciliation tools
Excellent attention to detail and ability to maintain high data accuracy
Good knowledge of Gift Aid, coding, and financial tracking

Personal Attributes:
Organised, self-motivated, and proactive
Comfortable working with both routine processes and project work
Able to work independently and as part of a small, supportive team
Confident engaging with Finance and Fundraising stakeholders
Open to learning and improving systems and documentation

This is a hands-on role, ideal for someone who thrives on structure, accuracy, and collaboration. You will be based in the London office for your initial training period (around 1-2 weeks), then move into a hybrid working model with 2-3 days in the office.

How to Apply
If you're available immediately and interested in this role, please send your CV as soon as possible, as we are reviewing applications on a rolling basis.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with