D365 CRM Application Support Analyst

D365 CRM Support Analyst (FTC)London (Hybrid)

We are partnering with a prominent D365 CE end user in London who are looking to add a talented D365 CRM Support Analyst to their technology function on a fixed-term basis, with the possibility of becoming permanent. This hands-on role focuses on supporting a CRM platform, managing secure environments, and ensuring smooth deployment processes. You'll work closely with technical teams and stakeholders to maintain a stable, well-governed CRM landscape across multiple environments.

Key Responsibilities

• Deliver technical and functional support for the organisation's CRM system, assisting users and resolving platform issues
• Oversee CRM environments, including configuration updates, maintenance tasks, and environment health
• Contribute to deployment processes by supporting automated pipelines, solution changes, and release activities
• Maintain strong access controls and security practices across all CRM environments
• Monitor system performance, investigate incidents, and drive timely resolutions

Skills & Experience

• Background in supporting CRM applications, ideally with experience in platforms such as Dynamics 365 or similar
• Understanding of security principles, user access management, and environment governance
• Experience working with deployment or automation tools used in application lifecycle management
• Ability to troubleshoot technical issues across integrations, customisation's, and system performance
• Strong documentation, communication, and analytical skills

Benefits

• Starting Salary - up to £46.5k
• Flexible, Hybrid Working Model.
• Enhanced Pension Contributions, Life Assurance & More.