Case Management Officer (Adult Mental Health)

Responsibilities

• To be the key point of contact within Health and Social Care services for eligible clients completing assessments.
• Provide high quality information to vulnerable adults, carers and relevant stakeholders.
• Work in partnership with appropriate health, housing and community stakeholders for the benefit of vulnerable adults around i.e. signposting, referrals, multi-disciplinary working, joint assessments and relevant meetings.
• Develop personalised support / care plans with individuals, their unpaid carers and other stakeholders as appropriate.
• Putting the person at the centre of the process, facilitate the selection of support services, activities or other routes.
• Support people to find creative, individual and efficient ways of solving problems or challenges in their lives.
• To promote self-directed support and direct payments to all service users and carers.
• Assist people to make their plans happen by signposting or researching and providing information about local services and opportunities.
• Manage the recording and administration around assessment and planning and agreeing care provision through up to date.
• To assess, issue where appropriate, and assist in process for major and minor adaptations, equipment and completion of housing needs or void property reports where relevant.
• Undertake service user/carer reviews periodically and as required against outcomes.
• Ensure clients are aware of processes in changing support, raising concerns about providers, complaints processes and awareness of safeguarding.
• Identify debt management concerns during interventions and raise as appropriate in partnership with the Financial Assessment Team and Debt Recovery.
• To recognize where social work or occupational therapist (or other professional) involvement is required.
• To undertake regular risk assessments and help service users devise risk management strategies.

Knowledge and Skills:

• Of support planning and personalised outcomes, and how mental illness impacts on the lives of individuals and their families.
• Of key statutes and guidance underpinning adult social care for mental health service-users.
• Knowledge of preventative and reablement approaches that improve independence.
• Understanding of safeguarding, deprivation of liberty, and dignity in care as applicable to vulnerable adults using social care and health services.
• Knowledge of the physical and psychological needs of vulnerable adults and their carers.
• Knowledge of the role of social workers, occupational therapists and other professional staff within the health and social care context.
• Ability to assess and manage the range of risks that mental health service-users may experience.
• Ability to form collaborative relationships and work in partnership with service users, carers and colleagues.
• Ability to work within a pressured environment using time effectively to meet deadlines and individual performance targets.

Required:

• Evidence of formal development within the field of health or social care, to equivalent of NVQ 3 level, or equivalent experience.
• IT skills across a range of systems and tools e.g. social care client database, e-mail, internet based programmes, word processing.
• Strong literacy / numeracy skills and report writing skills.
• Must have Enhanced DBS.
• Extensive experience of working in a health or social care environment.
• Extensive experience in working directly with mental health service-users and their carers.
• Experience of promoting service user independence using a empowering strengths-based approach.

If interested, please submit CV and call Varsha on (phone number removed) between 9am to 5pm for more details.