Membership Manager

This charity is looking for a passionate and experienced Membership Manager to lead their membership services team and ensure every member receives an exceptional experience.

Job Title: Membership Manager
Contract Type: Permanent, Full-Time
Location: Head Office, High Wycombe (hybrid working available)
Salary: Services (SE 4) Circa £32,500
Benefits: 36 days holiday (including bank holidays), enhanced parental leave, flexible working, private counselling service, professional development opportunities
Closing Date: 3rd November 2025 (early applications may be reviewed as received)

In this pivotal role, you will oversee the operational delivery of this charity's membership scheme, driving acquisition, engagement, and retention to support the charity's growth and impact. Working closely with the Director of Membership, Services and Volunteering, you will help shape and deliver a high-value membership programme that strengthens the organisation's community and supports its mission to ensure no life is limited by coeliac disease.

Key Responsibilities:

• Lead the membership services team to deliver excellent service, ensuring a high-quality experience for all members and stakeholders.
• Implement acquisition and retention strategies to grow membership and maximise engagement.
• Oversee the day-to-day operations of the membership journey, from onboarding and renewals to reactivation campaigns.
• Work collaboratively across teams to enhance member engagement through volunteering, mentoring, advocacy, and fundraising.
• Track and analyse member behaviour and key performance indicators to identify opportunities for continuous improvement.
• Ensure compliance with GDPR and maintain accurate, consistent communication across all member touchpoints.

About You:

They are looking for an organised and people-focused leader who thrives in a collaborative environment. The ideal candidate will have:

• Proven experience in delivering excellent service, ideally within a membership or customer engagement role.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent verbal and written communication, with strong analytical and project management abilities.
• A proactive approach, able to manage multiple priorities and deliver projects on time and within budget.
• Sound understanding of GDPR and data management practices.

About The Organisation:

Our client is the charity for people who need to live without gluten. For over 50 years the organisation has been helping people with coeliac disease and other gluten-related conditions live happier, healthier lives. The organisation campaigns for better food access, funds medical research, and provides trusted support to the community.

Closing Date: 3rd November 2025 (early applications may be reviewed as received)

Interested?

Please click the job board apply button to be taken to the next stage. There you can find out more information and complete your application by following the instructions (you may need to scroll down).

Candidates may also be searching for similar roles such as: Membership Engagement Manager, Member Services Manager, Retention Manager, or Community Engagement Manager.

No agencies please.