Customer Journey Manager - Murex-105021-1 & 105024-1

Murex-Money Market Business Analyst

Contract Length: 12 Months (High potential of extension)

Location: London, Old Broad Street

Hybrid Work: 2 Days in Office (Tuesday and Friday)

Day Rate: Umbrella

We are seeking a dynamic Murex-Money Market Business Analyst to join their team for a pivotal role in the Murex Migration Programme. If you are passionate about enhancing customer experiences and have a wealth of experience in the financial landscape, this might be the perfect opportunity for you!

About the Role:

As a Customer Journey Manager (CJM) , you will play a vital role in product development, collaborating closely with the Product Owner and the broader product team. Your mission? To understand, measure, and orchestrate customer journeys with a keen focus on technology and cross-functional integration.

Key Responsibilities:

• Optimize the end-to-end customer experience, ensuring the needs of both internal and external customers are prioritized.
• Drive continuous improvement initiatives and collaborate across functional boundaries to enhance journey effectiveness.
• Partner with teams in Product, Finance, Risk, Markets Operations, and Engineering to ensure user experiences are accurately represented and designed.
• Utilize insights from customer journeys to inform prioritization approaches and design choices.

Must-Have Skills/Experience:

• Extensive experience in financial services, with a strong understanding of the industry.
• Experience as a CJM/Business Analyst, working closely with senior stakeholders.
• Extensive of experience with Murex in a business analyst capacity.
• Proven track record in agile environments, including writing/designing user stories and documenting requirements.
• Familiarity with agile methodologies, particularly the Jira tooling.
• Solid capital markets knowledge and understanding of treasury products and capabilities.
• Experience with large multi-year implementations.
• Experience migrating desks/products onto Murex using the MXpress methodology.
• In-depth product knowledge of Interest Rate Swaps and/or money market products.

Why Join Us? This is an incredible opportunity to contribute to a transformative project that will shape the future of customer journeys in financial services. Our client values innovative thinkers who are ready to tackle challenges and drive success. If you thrive in a fast-paced environment and enjoy collaborating with diverse teams, we want to hear from you!

How to Apply: If you believe you meet the qualifications and are ready to make a significant impact, send your CV and a brief cover letter highlighting your relevant experience.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.