Retail Store Manager

Who are TEMPUR People?

TEMPUR people are personable and individuals. They are a "people person" and are bright and switched on. They are engaging and they are a listener and learner. They have manners and are collaborative and presentable. They show aptitude and initiative.

Purpose of the role

• Be fully responsible for all aspects of the store including operations, health and safety and security.
• Make sure the store achieves store targets
• Develop team to be brand ambassadors of TEMPUR
• Train team regularly so that they are fully aware of the benefits of TEMPUR products, the customer journey and sleep ergonomics
• Identify new opportunities to maximise profits and increase sales within the store

Key Responsibilities

We are hiring for our Braintree Store Manager (Opening September).

Be solely responsible for all daily operations across the store.

Ensure the operational compliance of the store and H&S aspects through timely & accurate implementation of all company Health & Safety, Administrational & Security directives

Monitoring staff behaviour, attitude and presentation to make sure they are a positive reflection of the retail stores values

Analyse management information to understand performance shortfalls and market changes to determine a business plan for improvement

Understand rules and regulations for GDPR and ensure data retention is adhered to according to the guidelines.

Ensure all team members are fully trained on all TEMPUR products, heritage, values and customer journey. Ensure consistency across the team.

Effectively onboard new team members and ensure

Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge

Organise and manage regular training sessions with the team on the above

Consistently drive the store's sales performance to meet and exceed sales targets

Identify ways and opportunities to drive footfall to your store

Effectively implement all promotions and marketing activity instore

Manage the training app within you store and ensure your team are using this to widen their knowledge

Become an active operator for web chat ensuring that you are available to speak to customers online

Ensure store costs are managed within agreed budget levels and using your commercial eye for detail

Effectively deploy management and colleagues' hours to meet the needs of your store within payroll budget

Manage all aspects of stock control from execution in store to loss prevention measures are in place. Ensure weekly stoke takes are completed and submitted

Being able to deal with customer concerns in a patient and helpful manner and communicating concerns to Divisional Manager

Manage deliveries and organization of stock room

Operate cash registers, take and record orders through the system

Develop, coach and mentor your management team to improve their leadership ability, including giving accountability to deliver and exceed their targets on the shop floor

Maintain a clean and orderly environment in the store and back office/kitchen areas

Participating in management meetings by bringing fresh ideas, that are realistic and achievable

Undertake ad hoc tasks that the business demands

Knowledge, Skills & Experience

• At least 3-5 year's management experience gained within retail
• Customer focused with a proven high standard of customer service delivery
• Be a role model and lead by example and operate with honesty and integrity
• Show innovation and initiative and implement new ideas with confidence
• Seeks opportunities to be proactive and pre-empt store and team issues
• Excellent communication skills both written and verbal
• Good at prioritizing and meeting deadlines
• Enthusiastic, self-confident, well presented, self-motivated with a can-do attitude
• Must be able to work and willingness to work flexible hours to meet the needs of the business.

Why TEMPUR is a great place to work

• London living wage with annual reviews
• Sell More, Earn More Commission scheme
• 25 days holiday
• Life insurance
• Contributory pension
• Free staff Lunches Monthly
• Private medical insurance (Bupa)
• Team Initiatives (annual team building days, social events, staff purchase scheme, and more)
• Training & Career Development