IT Support Engineer - Law Firm

Our client, a leading and world-renowned US Law Firm is seeking an IT Support Engineer to join their internal IT team, where you will be providing a high level of technical support to internal users within the London office.

Due to an exciting phase of growth our client is looking to add an IT Support Engineer to their team. The ideal candidate will have a minimum of 1 years' experience in a similar IT support role, from any sector, where you are used to acting as the first point of contact for technical issues and user support, providing a high level of 1st Line support across the business.

This is the ideal opportunity for someone with a keen interest in IT, with a minimum of 1 years' commercial experience providing a high level of 1st Line support within a professional, fast-paced environment, looking to progress your career into a world-renowned firm.

Key Responsibilities:

• Provide a high-level of support for iPhones and iPads
• Meeting room setup including hybrid meetings using both Teams and Zoom
• Log and manage support calls
• Be proactive in resolving technical faults, escalating where necessary
• Supporting with physical office moves, PC reimaging, replacing hardware issues and setting up temporary equipment for staff
• Ensure service levels are maintained, prioritizing tasks where necessary

Key Experience:

• A minimum of 1 years' experience in a similar Technical Support position where you have provided 1st line help desk support to a range of users
• Windows Server, Windows 11, O365, iManage, Exchange, Outlook experience all advantages
• Experience in providing iOS and Android support
• Excellent communicator, confident liaising with colleagues all levels
• Confident working both independently and as part of the wider team

This is an excellent opportunity for an IT Support Engineer to join a thriving US Law Firm who are leaders within their field.

You will be providing a high level of technical support to users within the office whilst working on a combination of both day-to-day support tasks and project work.

CVs are being reviewed, so please apply now for immediate consideration.