Area Manager - London

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply – you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone who does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.  

More about your role

As an Area Manager, you'll lead Community Housing Managers across mixed tenure stock, delivering a responsive, high-quality housing management service. Working within our Anchor & Circle model, you'll collaborate closely with Anchors, internal teams and external partners to sustain tenancies, manage risk and create thriving communities.

You'll own performance and outcomes across your area, overseeing services such as ASB, income recovery and tenancy management. You'll develop and lead an agile team, contribute to business planning, ensure compliance across housing, estates and fire safety, manage budgets and drive continuous improvement through customer insight and partnership working. You'll also represent the service in strategic forums and deputise for regional leads when needed.

More about you

You're an experienced housing leader, confident managing teams and services across a regulated, mixed-tenure environment. You understand the value of strong Anchor & Circle working and build effective relationships with colleagues and partners to deliver shared outcomes.

Please see essential criteria below:

• Proven experience managing and developing a Housing team   delivering responsive, mixed-tenure housing management services including income recovery, ASB, tenancy sustainment , complaints and customer engagement.
• Strong operational leadership skills, with a track record of managing KPIs, monitoring performance, solving problems and coaching teams to deliver positive outcomes, high customer satisfaction and continuous service improvement. 
• Demonstrable ability to manage risk and resources effectively, including housing compliance, safeguarding, estate services and fire safety obligations, alongside managing budgets and service charges to achieve value for money.

• Demonstrable experience applying housing law, regulatory and statutory requirements across tenancy, leasehold, ASB and estate management. Hold a CIH Level 4 qualification in Housing Management (or equivalent), or be willing to work towards one   

Benefits?? 

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.? 

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:? 

• Competitive salary, with a salary review yearly? 

• Pension with matched contributions up to 7%? 

• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave? 

• Cashback plan for healthcare costs – up to £500 saving per year? 

• A bonus scheme for all colleagues at 2%? 

• Training and development? 

• Extra perks including huge discounts and offers from shops, cinemas and much more? 

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.  

If you are a recruitment agency please note we operate a PSL and do not take cold calls 

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities