Service Manager- Repairs

Service Manager - Repairs & Maintenance

Contract: PermanentLocation: West London - Sector 5 (covering Wembley, Acton, Harrow, Northwood)Salary: £49,587 per annum (includes a £4,000 local job supplement)About the Role

Repairs & Maintenance teams sit at the heart of our social purpose. Every day, they help create safe, warm and dry homes where residents feel proud to live.Following developments within the Repairs & Maintenance service, this organisation is seeking a passionate and driven Service Manager to join a busy London-based team. This is a highly visible, field-based role, supporting frontline operatives and contractors to deliver a high-quality, customer-focused, responsive repair service.As Service Manager, you will have direct responsibility for driving first-time-fix performance, quality standards, productivity and compliance across a large West London patch. You will play a key role in ensuring residents receive a reliable and professional repair service, while maintaining strong operational and financial controls.

Key Responsibilities

• Operative management:Provide professional advice and guidance to operatives on materials, methods and standards, ensuring all work complies with legislation and internal policies.
• Service delivery & quality:Monitor productivity, quality and progress of works through regular inspections (in-progress and post-completion).
• Contractor performance:Manage approved contractors to ensure work is delivered safely, compliantly, on time and within budget.
• Complaint resolution:Ensure timely investigation and resolution of complaints, with all actions captured and systems accurately updated.
• Commercial awareness:Work closely with commercial colleagues to ensure effective financial controls are in place and value for money is achieved.
• Health & safety:Ensure compliance with health and safety legislation and statutory obligations, promoting and monitoring safe working practices at all times.

Patch Coverage

Your designated area will cover the following postcodes:HA0, HA2, HA3, HA4, HA5, HA6, HA9, NW10, NW12, UB6, UB9, W10, W11, W12, W2, W3, W4, WD19, WD23.

Working Arrangements

This is a full-time, permanent role. You will be predominantly field-based, supporting operatives across your patch, with some administrative work from a central London office and the flexibility for home working.A company vehicle will be provided.

About You

You will bring a strong trade background, excellent people-management skills and a genuine commitment to customer service. You'll take pride in your work, enjoy supporting teams on the ground, and be motivated by making a real difference to residents' homes.

• Trade NVQ Level 3 or equivalent hands-on trade experience
• Up-to-date knowledge of building maintenance, Decent Homes standards and relevant safety legislation
• Experience of delivering an excellent, customer-focused repairs service
• Proven ability to manage and motivate operational teams
• Full UK driving licence

The advertised salary includes a £4,000 local job supplement and a £1,000 market supplement.

To apply:Please submit your CV and a covering statement outlining how you meet the essential criteria for the role.

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