Account Director

About The Role:

The Crowd is partnering with a leading name in the commercial real estate design & build sector - a mid-sized studio operating at the cutting edge of creativity, construction, and client experience. They're currently seeking a confident and commercially driven Account Director to join their growing London team.

In this senior, client-facing role, you'll take charge of a portfolio of key client accounts, supporting them through the entire project timeline and beyond. You will work hand-in-hand with internal teams to ensure every stage including strategy, design, and execution is successfully aligned. This role is about truly understanding your clients, uncovering opportunities, and inspiring them with design-led thinking. You'll also be instrumental in driving new business, identifying fresh opportunities, and helping shape the studio's strategic direction. This role carries real influence - not just over client relationships, but over the future of the studio itself!

You'll be joining a forward-thinking, ambitious team working on some of the most exciting workplace projects in London. Beyond the work itself, the business places huge value on employee and studio culture with regular socials, team lunches, and solid benefits.

Key Responsibilities

• Manage, and grow a dedicated portfolio of clients and associated stakeholders, targeting high-probability commercial opportunities
• Drive conversion of opportunities into billed work, contributing to strategic growth targets
• Leverage existing industry relationships while nurturing new ones to expand client reach and market presence

• Collaborate with senior leadership to shape business strategy, tone of voice, and market positioning

• Liaise with internal design and delivery teams to ensure project outcomes align with client expectations and business standards
• Represent the brand at industry events and maintain high visibility within the commercial real estate sector
• Provide market insights to inform marketing efforts and contribute to brand credibility

Key Skills/Requirements:

• Proven experience in strategic account management or business development within architecture, workplace strategy or commercial office design
• Strong network within the London commercial community (additional client relationships are a plus)
• Excellent relationship-building skills with the ability to represent the brand confidently and professionally.
• Commercially astute with the ability to present viable solutions that balance client vision and business profitability
• Self-motivated, focused and able to operate independently and collaboratively
• Genuine interest in commercial design and real estate, with the ability to communicate trends and client needs effectively

• A long-term mindset with a desire to grow professionally and establish a respected presence in the industry

To apply for this position please click on the apply button to attach your CV (and portfolio for design positions).

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The Crowd is an equal opportunities employer and agency.

Due to the high volume of applications we receive, we are unable to contact every applicant. If your application is successful for this role, one of our team will be in touch with you.