Membership Manager

Membership Manager

We re seeking a passionate and ambitious Membership Manager to drive membership retention and growth.

As a mission-based organisation, we believe businesses have the power to be a force for good. Our members include a range of tea companies, from start-ups to multi-nationals who have joined us to address the complex systemic issues that the tea sector faces. We convene and facilitate collaboration between communities on the ground, our members, businesses, governments, and civil society, enabling us to mobilise our resources and deliver our transformational strategy.

Position: Membership Manager

Location: E2, near Bethnal Green (London). Hybrid, minimum 3 days in the office.

Hours: 37.5 hours per week (full-time), Monday to Friday.

Contract: Permanent

Salary: £40,000 to £45,000 per annum, depending on experience + company benefits.

Closing date: Wednesday 19th February 2025

About the role:

The role will be reporting to the Head of Communications and will play a critical role in driving new membership, managing and retaining existing members, and enhancing the overall membership experience. This dynamic role combines business development, relationship management, and operational oversight to ensure the membership base thrives and aligns with the mission.

Key areas of responsibility include:

• Conduct research to identify and understand potential new member organisations in the tea supply chain.
• Develop tailored marketing materials, including PowerPoint presentations, one-pagers, and proposals.
• Represent the organisation in meetings with prospective members to articulate the value of joining the partnership.
• Drive new member onboarding, ensuring a seamless and effective process.
• Act as the first point of contact for member queries, providing excellent service and timely responses.
• Conduct regular check-ins with members to understand their needs and priorities.
• Collaborate with internal teams to adapt offerings based on member feedback and emerging industry trends.
• Develop metrics to measure membership engagement and continuously monitor and report on these metrics.
• Lead the implementation and oversight of the CRM system
• Support the identification of potential partnerships to bolster fundraising and broader impact.
• Develop compelling marketing and communication materials tailored to potential members.
• Collaborate with the Communications team to ensure consistent and impactful messaging.
• Plan, organise, and execute events, including forums and conferences, ensuring seamless delivery and high attendee satisfaction. Oversee all aspects of event management, including venue selection, logistics coordination, speaker management, and on-site execution.

About you:

• Proven experience in B2B sales, ideally within a membership organisation and agricultural supply chains.
• Proven relationship management, networking and business development skills, preferably within the sector, or agricultural supply chains.
• Approximately 5+ years experience in a Membership role, or in other relevant roles such as in Account management, Sales Account management or Corporate Relations.
• Strong understanding of the issues and dynamics in agricultural supply chains and membership organisations.
• Excellent presentation, listening and negotiation skills.
• Strong verbal and written communication abilities, with fluency in English required and proficiency in additional languages, such as German or Arabic, considered an asset.
• Experience delivering client-focused solutions to private sector needs within a mission-based organisation.
• Proven ability to work independently as a self-starter, demonstrating a dynamic, driven mindset with strong lateral thinking skills to solve problems creatively and effectively.
• Strong experience in event management and delivery, including planning, organising, and executing forums, conferences, and other high-profile events.
• Willingness and ability to travel both within the UK and internationally as required for the role.
• Have the right to work in the UK and reside within a commutable distance to our London office in Bethnal Green.

Desirable:

• Experience with design tools, including the Adobe Creative Suite.

• Knowledge of corporate social responsibility in supply chains.

To apply for this position, please submit your online application form through this website and ensure you include your CV and a cover letter (maximum of 1 page) outlining your motivation for applying and relevant experience.

About the organisation:

Founded in 1997, this not-for-profit membership organisation with 38 diverse members, collaborates with members and third-party grantors to implement impactful, long-term programs in tea-producing countries, improving the lives of farmers, workers, and communities.

The projects address critical issues in the tea supply chain, including poverty, gender-based violence, human rights violations, deforestation, and inadequate access to services. By partnering with corporate members, funders, and local implementers, they deliver tailored interventions and drive responsible business practices. Leveraging their unique position, they bring together the right stakeholders to tackle key challenges with actionable solutions.

You may also have experience in areas such as: Membership, Senior Membership Executive, Membership Manager, Business Development Manager, Business Development Lead, Sales Manager, Sales Lead, Communications Manager, Partnerships, Relationships, Account Manager, Corporate Relations, Partnerships Manager, Relationships Manager, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.