Property Services Planning Team Leader

Working hours: Full time - 36 hours per week

Schedule type: Office based for the first 3-6months. Hybrid working allowed after this point, 1-2 days home based dependant on business needs.

The Role

Are you ready to make a real difference in people's lives while building a rewarding career? At Raven Housing Trust, we're passionate about creating safe, healthy homes for our residents-and we're looking for someone who shares that commitment.

As a Property Services Planning Team Leader, you'll join a forward-thinking team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter.

This is more than a job-it's an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You'll join an organisation that values belonging, ownership, and collaboration-where your voice matters and your impact is felt across our communities. We're proud of our inclusive, supportive culture and our commitment to professional development.

What you'll be doing

In this role you will support effective delivery of Property Services by leading the day-to-day planning and scheduling function. This role is hands-on, with responsibility for managing time-sensitive scheduling activity, responding to changes such as cancellations, and ensuring work is allocated in a way that optimises resource use and meets service stands. You will:

• Provide day-to-day guidance, coaching, and support to schedulers/planners.
• Ensure team members prioritise urgent and emergency work appropriately.
• Maintain reliable system data to support performance tracking and reporting.
• Promote a positive, collaborative and high-performance team environment.
• Identify and escalate risks related to scheduling, delivery and data accuracy.
• Work with managers and stakeholders to enhance service delivery and team productivity.

What you'll bring

We're looking for someone who has:

• Experience supporting or supervising a team in a fast-paced operational environment.
• Understanding of property maintenance processes and job sequencing.
• Experience working within a planning, scheduling or coordination function, ideally within housing repairs, construction, or maintenance.
• Ability to maximise operative productivity though effective scheduling and prioritisation.
• A strong working knowledge of scheduling and housing repairs systems (e.g. Microsoft Dynamics, iProperty Cloud, More IQ, DRS, or similar.)
• Ability to interpret operational data (e.g. job volumes, utilisation, appointment performance) and take action.

Why join Raven?

At Raven, we're more than just a housing association - we're a community focused organisation committed to creating positive change. You'll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference.

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

What Raven will offer in return

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

• Competitive salaries
• Fantastic work/life balance with flexible working and generous leave entitlement
• Strong focus on learning and development, with opportunities to grow your skills and career
• Enhanced maternity, paternity, and adoption pay
• Funded health cash plan
• Extensive wellbeing support
• Voucher-based recognition scheme
• Retail discounts

Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

Selection process

Your application will progress through the following stages:

1.Application Review

Your CV and supporting documents will be reviewed by Reed Recruitment against the essential criteria outlined in the Skills & Experience section of this advert.

Please ensure your CV clearly demonstrates how you meet the required criteria in order to be considered.

2.Microsoft Teams Interview

If shortlisted, you will be invited to a Teams interview. During this stage, you will be assessed against the Skills & Experience criteria and your overall suitability for the position.

3.Face-to-face interview

Successful candidates will be invited to attend a face-to-face interview.

This is the final stage of the selection process and will determine the outcome of your application.

4.Feedback

Feedback will be provided following the interview stage.

Successful candidates will then be considered for an offer.

Further information

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application.

All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.