Credit Controller / Debt Collection

Your new companyA specialist service provider supports organisations across the UK with operational efficiency and transformation, particularly in areas such as revenue collection, financial management, and customer engagement. With deep expertise in business process outsourcing, the team works closely with clients to streamline debt recovery operations, enhance compliance, and improve collection outcomes through innovative and tailored solutions. Your new role

• Own Your Ledger:Take charge of a varied caseload, applying your knowledge of recovery cycles to maximise collections across multiple debt types.
• Engage with Purpose:Communicate confidently with debtors and third parties via phone, email, and post-including sensitive cases involving vulnerable individuals or estate representatives.
• Drive Results:Make proactive contact to negotiate payment plans, recommend Direct Debits, and secure sustainable repayment arrangements.
• Escalate Strategically:Identify when to refer cases to external agencies or legal channels, and monitor outcomes to ensure effective resolution.
• Influence Decisions:Prepare clear, evidence-based recommendations for debt write-offs where appropriate.
• Stay Organised:Maintain accurate, up-to-date records using systems such as Agresso and ContrOCC.
• Work with Integrity:Ensure all actions meet service level agreements, audit standards, and regulatory requirements.

Why This Role?

• Be part of a supportive, performance-focused team
• Use your negotiation and analytical skills to make a measurable impact
• Gain exposure to complex cases and multi-agency collaboration
• Contribute to a service that values ethical recovery and customer care

What you'll need to succeedYou will have at least 1 year's experience in debt collection or credit control, preferably from a B2C industry where you have had to manage vulnerable people (Charities etc.), but it is not essential. What you'll get in returnThe role will pay a salary between £23.5K - £27.5K, enjoy professional development support and opportunities to gain qualifications. Receive 26 days of annual leave plus bank holidays, with increased entitlement over time. Benefit from life assurance at four times your basic salary. Join a contributory pension scheme with matched contributions up to 6%. The role is also fully remote.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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